Senior IT End-User Support Lead

A technology company in Dubai seeks a Senior IT End-User Support Specialist to lead on-site IT support operations. This role includes managing junior IT staff, ensuring compliance with IT asset management policies, and responding to cybersecurity incidents. Candidates should have over 5 years of relevant experience, ITIL4 certification, and strong skills in Microsoft 365, ServiceNow, and vendor management. The position offers a dynamic environment with opportunities for growth and improvement in user support services.