Senior IT PM, ServiceNow Portfolio

Job Overview:

This position serves as a central coordination and communication hub across multiple technical and functional teams—partnering closely with ServiceNow Platform Team, Application Development, System Operations, Network Operations, IT Security, Architecture, Enterprise Intelligence, and business stakeholders. The Senior IT Project Manager ensures ServiceNow initiatives are delivered on time, within scope, and aligned with platform strategy, governance standards, and organizational priorities. Expert communication skills are paramount in this role, as the position is responsible for translating complex technical concepts into clear, actionable information for diverse audiences while maintaining alignment across all levels of the organization.

Success in this role is measured by the ability to proactively identify integration, data, and process dependencies; remove delivery obstacles; and balance platform sustainment with new feature development and transformation initiatives. The Senior IT Project Manager drives accountability through clear expectations, consistent messaging, and frequent, transparent communication, ensuring risks, dependencies, decisions, and impacts are well understood by both technical teams and business partners. This role requires a high degree of communication maturity to manage competing priorities, resolve conflicts, and guide stakeholders through change.

Through strong leadership, organization, and exceptional communication and facilitation skills, the Senior IT Project Manager acts as a trusted advisor and partner to ServiceNow and IT leadership. By fostering alignment, trust, and shared understanding across cross‑functional teams, the role helps maximize platform value, improve user experience and service efficiency, and advance the overall maturity, scalability, and governance of the ServiceNow ecosystem across the enterprise.

Key Responsibilities/Accountabilities:

• Define project scope, objectives, deliverables, and success criteria in alignment with business goals.
• Develop detailed project plans, schedules, and work breakdown structures.
• Manage project execution, ensuring timely completion within scope, budget, and quality standards.
• Collaborate with business units, IT teams, and executive stakeholders to define project requirements.
• Facilitate regular status meetings and steering committee meetings, providing clear and concise project updates.
• Manage stakeholder expectations and address concerns proactively.
• Identify, assess, and mitigate project risks and issues to minimize impact on timelines and budgets.
• Develop contingency plans and escalate critical issues when necessary.
• Monitor project budgets, ensuring cost control and efficient resource utilization.
• Coordinate with internal teams and vendors to allocate resources effectively.
• Work with external vendors, consultants, and service providers to ensure successful project delivery.
• Manage contracts, service level agreements (SLAs), and vendor performance.
• Apply appropriate project management methodologies (Agile, Waterfall, or Hybrid) based on project needs.
• Lead Agile ceremonies (stand-ups, retrospectives, sprint planning) when managing Agile projects.
• Ensure project deliverables meet IT governance, cybersecurity, and regulatory compliance requirements.
• Conduct testing, quality assurance, and user acceptance testing (UAT) coordination.
• Maintain project documentation, lessons learned, and post-implementation reviews for future improvements.
• Drive process optimization and best practices for IT project management.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 3-7 years of experience managing IT projects, preferably in software development, infrastructure, or digital transformation.
• Proven track record of successfully delivering IT projects on time, within scope, and within budget.
• Project Management Professional (PMP) preferred.
• Certified Scrum Master (CSM) or SAFe Agilist (SA) for Agile environments preferred.
• Strong understanding of IT project management methodologies (Waterfall, Agile, Hybrid).
• Proficiency in project management tools (JIRA, Microsoft Project, Smartsheet, ServiceNow, or similar).
• Familiarity with IT governance, cybersecurity, and compliance standards.
• Strong problem-solving, decision-making, and critical-thinking abilities.
• Exceptional written and verbal communication skills for project reporting and presentations.
• Ability to work in a hybrid work environment, balancing remote and in-office responsibilities as needed.
• Experience managing vendors, contracts, and third-party service providers for IT projects.

• Must be able to work both remotely and on-site as required, with a flexible schedule that includes in-office presence based on business needs
• Experience with ERP systems such as Viewpoint Vista preferred
• Experience in the construction industry preferred

Company Overview:

For nearly six decades, Primoris has built a reputation for taking on challenges that others will not – setting the bar ever higher for ourselves and our industry with each project.

Now, as we build a sustainable infrastructure that supports the growing needs of the nation – and the world – we reaffirm innovation, quality, service, and safety as our core values. And we remind ourselves that the pioneering spirit of yesteryear fuels the imagination of today.

Primoris Services Corporation (Primoris) is ranked in the top 10% of the prestigious Top 400 Contractors List by Engineering News Record (ENR), having built projects throughout the United States as well as Latin America, South and Central America, and South East Asia.

We build great projects because we have built a great company – and insist on great performance.

And that’s a product of our people, passion, and partners.

Agency Statement:

We are not accepting resumes from Third Party Recruiting Firms for this position. If you are an Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of resumes and online response forms through this source. In addition, Primoris or its subsidiaries will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team. Primoris has established an approved vendor program for this service and will only consider accepting submissions from those approved firms.