Senior IT Specialist

Vezeeta, a leading healthcare technology platform, is

seeking a **Senior IT Specialist** to enhance our IT infrastructure and support

our mission of delivering high-quality healthcare solutions. The ideal

candidate will have a strong technical background, including expertise in

Office 365 administration, hardware proficiency, mobile device management

(MDM), antivirus central management, vendor management, and basic knowledge of

VoIP.

Key Responsibilities

• IT Infrastructure Management**: Oversee the
  
  

installation, configuration, and maintenance of IT systems to ensure optimal

performance and security.

• Office 365 Administration**:
• Manage and support Office 365 services,
  
  

including Exchange Online, SharePoint Online, Teams, and OneDrive.

• Administer user accounts, permissions, and licenses
  
  

within the Office 365 environment.

• Monitor system performance and troubleshoot issues
  
  

related to Office 365 services.

• Mobile Device Management (MDM)**:
• Implement and manage MDM solutions to secure
  
  

and manage mobile devices across the organization.

• Configure policies for device security, application
  
  

management, and data protection.

• Antivirus Central Management**:
• Implement and manage antivirus solutions
  
  

across the organization.

• Monitor antivirus performance and ensure that all
  
  

systems are protected against threats.

• Conduct regular updates and scans to maintain
  
  

system security.

Hardware Proficiency

• Demonstrate proficiency in assembling and
  
  

disassembling computers, installing and removing components like CPUs, RAM, and

hard drives.

• Diagnose hardware issues and perform routine
  
  

maintenance to ensure system reliability.

VoIP Knowledge

• Understand the basics of Voice over Internet
  
  

Protocol (VoIP) technology and its implementation within the organization.

• Assist in troubleshooting VoIP-related issues and
  
  

support users in utilizing VoIP services effectively.

• Vendor Management: Manage relationships with
  
  

technology vendors to ensure compliance with service level agreements (SLAs)

and monitor vendor performance.

• Documentation :Maintain documentation of systems
  
  

configurations and vendor contracts.

Qualifications

• Education: Bachelor’s degree in Computer Science,
  
  

Information Technology, or a related field.

• Experience: 3-5 years of experience in IT roles,
  
  

focusing on system administration and Office 365 management.

• Technical Skills: Knowledge of Office 365 services and
  
  

applications, hardware components, MDM solutions, and basic VoIP systems.

Preferred Skills

• Relevant certifications (e.g., Microsoft 365 Certified:
  
  

Enterprise Administrator Expert) are a plus.

• Experience in the healthcare sector is advantageous.