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Senior I.T Support Engineer

Dubai, United Arab Emirates

Urgently required for an reputed automobile spare parts trading company dealing in European Trucks & Trailer Parts based in Jebel Ali Dubai UAE male I.T Support Engineer . He should have good experience of minimum of 5 years in the I.T Department in a large MNC company . He should have sound knowledge of SAP / Java Script Boot / MySQL / Python / DevOps / Linux / Digital Marketing / Networking . His responsibilities as follows :

Support Engineer Responsibilities:

Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
Assisting customers with account setup and application installations.
Ensuring optimal application functionality by configuring networks.
Troubleshooting IT issues by asking customers targeted questions.
Providing customers with step-by-step guidance to resolve technical problems.
Following up on technical queries and providing prompt feedback.
Prioritizing customer queries and escalating serious technical issues to IT developers.
Documenting error reports and monitoring performance metrics.
Relaying application functionality feedback from customers to IT developers.
Compiling IT instruction manuals and useful IT support resources.

Support Engineer Requirements:

A bachelor's degree in computer science, information technology, or similar.
5 years of experience as a support engineer.
In-depth knowledge of Windows, Linux, and Mac OS environments.
Proficiency in remote desktop and helpdesk software, such as Freshdesk and Zendesk.
Advanced knowledge of IT software, hardware, and network setup.
Exceptional ability to prioritize and diagnose IT problems.
Extensive experience in resolving customer IT queries.
Proficiency in documenting processes and monitoring performance metrics.
Ability to relay important application feedback to IT developers.
Exceptional written and verbal communication skills.

Excellent Salary and Career Growth -Immediate Joining

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