Senior IT Support Engineer

Senior IT Support Engineer (4–7 Years Experience)Job Summary

We are seeking a Senior IT Support Engineer to provide technical assistance and ensure the smooth operation of hardware, software, networks, and enterprise applications. The role involves diagnosing and resolving technical issues, configuring systems, and providing both on-site and remote support to internal teams and customers.

The ideal candidate will have strong troubleshooting skills, the ability to communicate technical concepts clearly, and experience supporting enterprise applications and IT infrastructure. This role also requires coordination with development teams, stakeholders, and end users to ensure systems are functioning efficiently and meeting business requirements.

Candidates with certifications in Microsoft, Cisco, Linux, or similar technologies will have an added advantage.

Ultimately, you will be a trusted technical professional who delivers timely, accurate, and reliable solutions to technical challenges.

Key ResponsibilitiesTechnical Support & Troubleshooting

• Provide support for hardware, software, network, and application-related issues
• Diagnose and resolve technical problems including system configuration, account setup, and network connectivity
• Support Windows, Linux, and Mac OS environments
• Provide remote and on-site technical assistance to users
• Support and maintain Self-Service Kiosk systems and related applications
• Troubleshoot issues related to computer systems, mobile devices, and other IT equipment

Issue Management

• Identify root causes of issues through targeted troubleshooting
• Track system issues through to resolution within defined SLA timelines
• Escalate complex technical issues to development or infrastructure teams
• Maintain accurate documentation of issues and resolutions
• Prioritize and manage multiple support requests simultaneously

Application & Business Support

• Understand business requirements and coordinate with stakeholders
• Work with development teams to ensure requirements are clearly communicated
• Support application testing, user acceptance testing (UAT), and deployment
• Provide feedback to improve application stability and usability

Customer & Communication

• Guide users through troubleshooting steps via phone, email, or chat
• Provide prompt and accurate updates to customers
• Maintain strong and professional relationships with clients and internal teams
• Follow up with users to ensure systems are functioning properly after issue resolution

Documentation & Reporting

• Document technical knowledge, troubleshooting steps, and solutions
• Prepare timely reports and system support documentation
• Maintain internal knowledge bases and manuals

Required Qualifications

• 4–7 years of experience in IT Support, Technical Support, Help Desk, or similar roles
• Bachelor’s degree in Information Technology, Computer Science, or related field
• Strong experience with Windows, Linux, and Mac operating systems
• Experience supporting enterprise applications and IT infrastructure
• Experience supporting Self-Service Kiosk systems
• Working knowledge of SQL and databases
• Familiarity with remote desktop tools and help desk software (e.g., Zendesk or similar)
• Good understanding of computer systems, networking, and mobile devices
• Strong problem-solving and analytical skills
• Excellent communication and customer support skills
• Ability to explain technical concepts clearly to non-technical users

Preferred Certifications

• Microsoft Certifications (MCSA / MCSE or equivalent)
• Cisco Certifications (CCNA or equivalent)
• Linux Certifications (RHCE / Linux+ or equivalent)

Additional Requirements

• Strong organizational and multitasking abilities
• Ability to work independently and collaboratively in a team environment
• Good command of spoken and written English

Job Type: Full-time

Pay: BD300.000 - BD600.000 per month

Application Question(s):

• Are you in Bahrain ?
• Do you have experience in supporting self-service Kiosks?

Work Location: In person