Senior IT Support Officer

Senior IT Support Officer (ITSO)

Are you passionate about creating innovative, elegant and sustainable IT solutions for complex construction projects? Do you want to develop yourself further in an exciting, international environment?

We're looking for an enthusiastic Senior IT Support Officer (ITSO) to join our growing team in Mumbai. The Senior ITSO will be an on-site role and will support the India Regional IT Manager (RITM).

Here at Buro Happold, expect the exceptional.

From the projects you will work on to the clients we work with. From career-defining opportunities to an inclusive and diverse practice where we all contribute to a more equitable world. From our reputation to our relationships. Wherever your Buro Happold career takes you, it’ll be anything but ordinary.

Your next role

The role will be responsible for completing IT BAU and support tasks and standing in for the Regional IT Manager as needed. The role is hands-on and will be customer-facing and will also need experience in overseeing more junior team member’s work.

The role is expected to maintain exceptional customer service as measured via Service Level Objectives and other KPIs. It will be located on site but will need excellent communication and stakeholder management skills as it operates in a global team. The role is a senior member of the team and will take ownership of customer service and maintain a high level of customer satisfaction with the IT service. It will also ensure any projects that need to be performed in the local office are correctly resourced and completed.

• Mentoring, motivating and developing junior members of staff.
• Ensure SLO for the team are monitored and achieved.
• Provide analysis and insights for improvements.
• Ensure local projects are managed and correctly resourced.
• Identify and track new work packages and projects from stakeholders.
• Provide reporting for managers and stakeholders.
• Attend IT and office operations meetings.
• Manage the lifecycle of IT assets including network equipment, phones, software and laptops and liaise with vendors to complete new purchases and renewals.
• Lead the IT aspects of office moves or refurbishments and collaborates with third parties

Your skills and experience

• Bachelor’s / Master's degree in a relevant field with minimum 10 years of experience in IT Support role.
• Strong organisational skills, with the ability to work independently and prioritise effectively.
• Microsoft Office 365 troubleshooting.
• Microsoft Windows 11 troubleshooting.
• Microsoft Windows Server troubleshooting.
• Excellent communication skills with the ability to interact professionally with a diverse group of stakeholders
• Customer service experience.
• Familiarity with Microsoft infrastructure (SharePoint, Azure, Entra, Active Directory, Intune)
• ServiceNow or equivalent ITSM tool experience.
• Familiarity with MECM/SCCM Administration.
• Familiarity with IT networking.
• Familiarity with supporting video conferencing facilities.
• ITIL knowledge or experience working in an ITIL environment
• Experience working within engineering
• A Bachelor’s degree BEng or Master’s degree MEng in a relevant discipline.
• Industry related qualifications (ITIL, COBIT)

What we offer you

Bring your knowledge and expertise to one of the world’s most respected consultancies.

• Competitive salary and benefits package including Annual Discretionary Bonus, Comprehensive Health Insurance Scheme for both you and your family, Group Personal Accident Cover
• Our 5-day workweek policy supports work-life balance, ensuring you have time to relax and recharge.
• A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you
• Benefit from our Employee Referral Bonus, rewarding you for bringing talented candidates into our fold
• A commitment to your wellbeing through a comprehensive Employee Assistance Programme (EAP) and wellness initiatives designed to support your mental and physical health
• Back to Work Program for Women - Swam Siddha - We're committed to empowering women, facilitating seamless re-entry into the workforce through our dedicated program
• Engage with our vibrant community through the Young Employees Forum, Diversity and Inclusion Forum, and BH Women's Network, fostering a supportive and diverse workplace culture
• Make a difference in the world with our Share Our Skills (SOS) program, offering opportunities to support local communities and those in need globally.
• An International Culture that wherever your career takes you at Buro Happold, you won’t be far from the exceptional.

A place for everyone

Buro Happold values an individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.

Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds, and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.

We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing differences allows us to develop the most innovative and elegant solutions.

Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact IndiaHR@burohappold.com so we can work with you to support you throughout your application.

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