Senior IT Support Specialist

Key Responsibilities

Technical Support (L1, L2 & L3)

• Provide complete IT support across all levels, from basic troubleshooting to advanced system and network issues.
• Resolve escalated incidents involving hardware, software, servers, printers, and network devices.
• Ensure timely closure of IT support tickets and maintain proper documentation.
• Offer onsite and remote support for employees during routine operations and major exhibitions/events.

System & Network Administration

• Manage servers, domain controllers, Active Directory, email systems, and office networks.
• Support LAN/WAN infrastructure, Wi-Fi networks, firewalls, and VPN configurations.
• Monitor network performance and implement solutions to minimize downtime.
• Maintain backup processes, security protocols, and disaster recovery readiness.

IT Asset & Inventory Management

• Maintain complete inventory of IT assets, equipment, and software licenses.
• Ensure proper installation, configuration, and maintenance of all IT equipment.
• Manage lifecycle of IT devices and coordinate procurements with vendors.

Cybersecurity & Compliance

• Implement and monitor cybersecurity measures according to company standards.
• Manage antivirus systems, security patches, and vulnerability checks.
• Report potential risks and assist in strengthening security posture.

Team Coordination & Support

• Guide junior IT staff and provide technical training when required.
• Coordinate with vendors for IT purchasing, repairs, and maintenance.
• Support IT Manager in planning and implementing new systems and upgrades.

Documentation & Reporting

• Maintain updated records of system configurations, IT procedures, and troubleshooting guides.
• Prepare periodic reports on support tickets, system health, and inventory status.

Job Type: Full-time

Work Location: In person