Senior IT Support Specialist

Status: 6-month contract (possibly extended)

Job Title: IT Support Specialist

Salary: Depends on experience

Location: On-site

About the company:

We are an industry leader in small modular nuclear reactor technology, committed to delivering scalable, safe, and reliable clean energy solutions. With a focus on innovation and sustainability, we design advanced nuclear power plants that provide affordable and carbon-free energy to meet the growing global demand.

Our mission is to revolutionize the energy landscape by offering modular reactors that are both flexible and efficient, supporting the transition to a cleaner, more sustainable energy future. Backed by decades of research and expertise, our technology is designed to provide long-term, low-cost energy while reducing environmental impact.

We are dedicated to advancing the next generation of nuclear energy and are proud to contribute to the world’s clean energy goals with our cutting-edge solutions.

IT Support Specialist:

Our client is seeking an experienced IT Support Specialist to serve as a key escalation point within their technical support team. This individual will play a critical role in maintaining reliable IT operations across the organization, partnering with cross-functional teams to resolve complex issues, support end-users, and drive technical projects to completion. The ideal candidate is proactive, solutions-oriented, and thrives in a fast-paced environment where strong communication and ownership are essential.

This role is based on-site in Corvallis, Oregon.

IT Support Specialist Responsibilities:

• Serve as a senior escalation point for complex technical issues, ensuring timely resolution and high-quality end-user support.
• Provide hands-on support for hardware, software, and peripheral installations, configurations, and troubleshooting.
• Deliver multi-channel technical support (in-person, phone, and remote) across a variety of systems and user environments.
• Coordinate with infrastructure, networking, and security teams to support system performance and issue resolution.
• Manage and fulfill user requests related to system access, equipment, and software provisioning.
• Lead or contribute to IT projects, ensuring deliverables are completed on time and aligned with business needs.
• Maintain clear communication with stakeholders by providing updates, timelines, and resolution status.
• Support user account administration, including directory services, email systems, and access controls.
• Assist with service desk coverage and ensure continuity of support operations as needed.
• Identify opportunities to improve processes, tools, and overall support efficiency.

IT Support Specialist Qualifications:

• 6+ years of hands-on IT support experience in a professional environment.
• Bachelor’s degree in Information Technology or a related field, or equivalent combination of education and experience.
• Strong experience supporting Windows client and server environments.
• Proficiency with networking fundamentals, including wireless standards and layer 2 switching.
• Experience with Active Directory, user access management, and email administration.
• Familiarity with VPN technologies, multi-factor authentication, and core security principles.
• Experience supporting IP telephony systems, including adds, moves, and changes.
• Strong troubleshooting, problem-solving, and organizational skills with the ability to manage competing priorities.
• Excellent verbal and written communication skills with a customer-focused approach.
• Eligibility to work within regulated environments with compliance or security requirements.

Preferred:

• Experience supporting mobile devices and enterprise mobility management tools (e.g., iOS, Android, UEM platforms).
• Exposure to Mac environments, including iMac, MacBook, and iPad support.
• Basic knowledge of Linux or Unix systems.
• Familiarity with disk imaging and endpoint backup solutions.
• Experience working within highly regulated or compliance-driven environments.