Senior IT System Analyst

Key Responsibilities:

• Requirements Gathering & Analysis: Collaborate with stakeholders to understand and document business requirements and translate them into functional and technical specifications.
• System Design & Implementation: Assist in the design and development of IT systems, ensuring they meet business needs, enhance user experience, and integrate effectively with other systems.
• Process Improvement: Analyze existing systems, workflows, and business processes to identify areas for improvement and recommend actionable solutions.
• Testing & Quality Assurance: Conduct functional testing of IT systems and applications, ensuring they meet defined requirements and are free of defects.
• Troubleshooting & Support: Provide ongoing support for implemented systems, resolving technical issues, and assisting with system optimizations.
• System Documentation: Develop and maintain comprehensive documentation, including system specifications, user manuals, and troubleshooting guides.
• Collaboration: Work closely with project managers, developers, and end-users to ensure smooth system integration and implementation.
• Project Management Support: Assist with the planning, coordination, and execution of IT projects, ensuring that deadlines and quality standards are met.
• Training & Knowledge Sharing: Train end-users on new system functionalities and provide knowledge transfer sessions to internal teams.

Qualifications & Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience: 3 to 5 years of experience as an IT System Analyst, Business Analyst, or similar role in a software company.
• Technical Skills:
  • Proficiency in system analysis, design, and implementation.
  • Familiarity with database management (SQL, MySQL, Oracle).
  • Experience with software development lifecycle (SDLC) methodologies such as Agile or Waterfall.
  • Knowledge of programming languages (e.g., Java, Python, C#) and software development tools.
  • Experience with enterprise applications and CRM/ERP systems (e.g., Salesforce, SAP) is a plus.