Senior IT Technician

Job Description – Senior IT Technician

Position Title: Senior IT Technician
Department: Information Technology
Reporting To: IT Engineer / IT Manager

Job Summary

The Senior IT Technician is responsible for providing Level-1 technical support, maintaining IT infrastructure, and ensuring smooth day-to-day IT operations. This role involves hands-on support for hardware, software, networking, CCTV, access control systems, and server room maintenance.

Key Responsibilities

• Lead and execute structured network cabling activities.
• Install, configure, maintain, and troubleshoot computer hardware, software, systems, networks, printers, and scanners.
• Provide prompt response to IT service requests and technical issues.
• Diagnose and resolve technical problems including user account setup and network configuration.
• Deliver Level-1 technical support to employees (onsite and remote).
• Set up and configure user accounts, systems, and workstations.
• Ensure security and proper functioning of computer systems and networks.
• Perform system updates, upgrades, and routine maintenance.
• Carry out CCTV system installation and maintenance.
• Install and maintain biometric and access control systems.
• Perform Wi-Fi Access Point (AP) installation and configuration.
• Maintain server room infrastructure including racks, cabling, power, and cooling.
• Maintain IT documentation and asset records.

Required Skills & Qualifications

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
• Minimum 3–5 years of experience in IT support or technical roles.
• Strong knowledge of desktop support, networking basics, and hardware troubleshooting.
• Hands-on experience with CCTV, access control, and Wi-Fi installations.
• Good communication and problem-solving skills.
• Ability to work independently and handle multiple tasks.

Job Type: Full-time