Senior Java Software Engineer -IVR (Avaya OD Expert)

We are looking for a talented Java Software Engineer with solid hands-on experience in IVR development , particularly using Avaya Orchestration Designer (OD) . The ideal candidate will join our Development & Integration team and play a key role in building, enhancing, and supporting enterprise IVR solutions for major clients in the banking and telecom sectors.

Key Responsibilities

• Design, develop, and enhance IVR applications using Avaya Orchestration Designer .
• Integrate IVR flows with backend systems including core banking , CRM , and middleware platforms.
• Develop and maintain Java-based services supporting IVR functionalities.
• Troubleshoot production issues and provide timely fixes and enhancements.
• Collaborate with cross-functional teams on solution design, architecture, and performance optimization.
• Ensure delivery of high-quality, scalable, and secure IVR applications.

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 3+ years of experience in IVR development (preferably Avaya).
• Strong proficiency in Java and Spring frameworks.
• Deep experience with:
• Avaya Orchestration Designer (OD)
• VXML, IVR call flows, CTI integrations
• Web services (REST/SOAP)
• Understanding of telephony protocols (SIP, RTP, VoiceXML).
• Experience integrating IVR with backend APIs and databases.

Preferred Skills (Plus Points)

• Experience with Avaya Experience Portal or Call Center platforms .
• Familiarity with microservices , Kafka , or middleware integration .
• Knowledge of Linux , Tomcat , and application deployment pipelines.
• Strong problem-solving skills and ability to work under pressure.