Senior Key Account Manager

Empowering Progress Through Integrated Supply Chain & Logistics Solutions

Red Sea Coastal Trading Company is a specialized supply chain and logistics subsidiary under Red Sea Global, designed to power the seamless delivery of materials, equipment, and services across our portfolio of pioneering developments.

Operating at the heart of Saudi Arabia’s most ambitious regenerative tourism projects, the subsidiary delivers end-to-end supply chain management, including procurement support, transportation coordination, inventory and warehouse management, and last-mile logistics to remote destinations across the Red Sea coast and beyond.

With a focus on efficiency, reliability, and environmental responsibility, the team ensures that every link in the supply chain supports Red Sea Global’s commitment to sustainability, operational excellence, and local value creation.

Efficiency in Motion. Excellence in Delivery.

Job Purpose:

The Senior Manager, Key Account Management, will be responsible for supporting the Associate Director in managing strategic sourcing and relationships with key clients across the hospitality sector (hotels, restaurants, retail, etc.) and other industries within KSA, with potential expansion into the MENA region. This role will focus on strengthening customer relationships, driving sales, and achieving revenue targets. The Senior Manager will contribute to business growth by ensuring that Red Sea Trading and Logistic Co's solutions meet client needs while fostering long-term partnerships.

Job Responsibilities:

Strategic Account Management:

Assist in managing relationships with key clients across the hospitality and other external sectors. Develop a detailed understanding of clients' needs to tailor solutions that enhance business value.

Business Development:

Identify and target potential customers within the hospitality and non-hospitality sectors in KSA. Expand the customer base through outreach and industry networking. Support the onboarding of RSG hotels as per the opening roadmap.

Sales & Revenue Growth:

Contribute to achieving sales targets and KPIs by helping to negotiate and close deals with key accounts. Ensure the delivery of services aligns with client expectations, contractual agreements, and company objectives.

Cross-Functional Collaboration:

Work alongside logistics, operations, sourcing/purchasing, and import freight teams to ensure smooth execution of services. Support communication between departments to guarantee high-quality service delivery.

Customer Retention & Satisfaction:

Contribute to customer satisfaction initiatives by collecting regular feedback, ensuring positive client relationships, and driving retention across key accounts.

Market Intelligence:

Track market trends, competitor activity, and customer preferences within KSA and the broader MENA region. Provide insights to the Associate Director and senior management for informed decision-making.

Team Support & Development:

Mentor and guide a team of Key Account Managers and Specialists, fostering a collaborative environment to ensure team success and the achievement of account management goals.

Reporting & Forecasting:

Provide regular reports on sales, demand forecasts, pipeline data, and market insights to the Associate Director. Monitor key metrics and performance data to adjust strategies as needed.

Job Requirements:

• Bachelor’s degree in Business Administration, Supply Chain Management, Hospitality Management, or a related field; MBA is a plus.
• Minimum of 6-8 years of experience in Key Account Management or Sales, with at least 3-5 years in a leadership or supervisory role in the hospitality or related industries.
• Proven track record in managing and growing key accounts within KSA and the MENA region.
• Fluency in Arabic and English (both spoken and written) is required.

Skills:

• Sales & Business Development: Expertise in generating business, developing sales strategies, and closing deals with high-value clients.
• Account Management: Strong ability to manage multiple clients, ensuring satisfaction and long-term success.
• Negotiation: Solid negotiation skills to close profitable deals while meeting client needs.
• CRM Proficiency: Skilled in using CRM systems for client relationship management and tracking sales activities.
• Communication Skills: Excellent verbal and written communication skills in both English and Arabic to interact effectively with stakeholders.
• Problem-Solving & Conflict Resolution: Strong analytical skills to resolve complex issues and manage client expectations.
• Presentation Skills: Ability to deliver clear, persuasive presentations to clients and internal teams.
• Cultural Awareness: Understanding of business cultures across the MENA region and ability to adapt approaches for different markets.
• Financial Acumen: Ability to assess financial health and ensure profitable contracts.