Senior Key Account Manager

Job description:

Purpose of the Job

This role plays a pivotal role in the growth and sustainability of Aramex's client relationships by managing the needs of key accounts and aligning them with the company's strategic objectives. This position involves a comprehensive understanding of client operations, enabling the development of customized logistics and supply chain solutions that address specific challenges and opportunities within their businesses.

Job Description

• Develop account plans and strategies to achieve sales targets and objectives.
• Foster long-term partnerships with clients to enhance loyalty and retention.
• Prepare and present performance reports to clients and senior management.
• Manage project timelines and deliverables for key account initiatives.
• Ensure compliance with contractual obligations and service level agreements (SLAs).
• Coordinate with operations and supply chain teams to meet client expectations.
• Identify and resolve potential issues proactively to maintain client satisfaction.
• Provide training and support to clients on Aramex services and tools.
• Collaborate with marketing to develop targeted campaigns for key accounts.
• Conduct benchmarking studies to ensure competitive service offerings.
• Stay updated on industry trends and best practices to drive continuous improvement.
• Develop and manage strategic relationships with key clients to drive business growth.
• Understand clients' business objectives and tailor logistics solutions to meet their needs.
• Act as the primary point of contact for key accounts, addressing inquiries and concerns.
• Conduct regular business reviews to assess client satisfaction and identify improvement areas.
• Monitor account performance metrics and provide insights for optimization.
• Identify upselling and cross-selling opportunities to maximize revenue.
• Negotiate contract terms, pricing, and service agreements with key clients.
• Analyze market trends and competitor activities to inform account strategies.

Job Requirements - Experience and Education

• Bachelor’s degree in business administration, Supply Chain or a related field.
• 5-7 years’ experience in account management or sales, with a focus on logistics or supply chain.
• Strong proficiency in Microsoft Office and CRM software.
• Proven track record of managing key accounts and achieving revenue growth.
• Experience in developing and maintaining strategic relationships with clients.
• Strong understanding of logistics and supply chain processes and best practices.
• Demonstrated ability to analyze market trends and apply insights to account strategies.
• Experience in negotiating contracts and managing pricing agreements with clients.
• Previous experience in a customer-facing role, ensuring exceptional service delivery.

Leadership Behaviors Building Outstanding Teams Collaborate & break silos Execution & Accountability External focus Growth mindset Inclusion Innovation Setting a clear direction Simplification Skills Adaptability Commercial Acumen Communication Skills Customer Centric Financial Acumen Interpersonal Skills Leadership Skills Negotiation Skills Presentation Skills Problem Solving Product Knowledge