Senior L1\L2 Technical Support( banking)

About the Role:

We are seeking a motivated and customer-oriented bilingual professional (Arabic & English) to join our Digital Banking Support Team.

The ideal candidate will provide frontline support for retail and corporate clients, ensuring a smooth experience across all digital banking channels — including internet banking, mobile banking, and corporate e-channels.

This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.

Key Responsibilities:

• Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).
• Log, track, and follow up on issues until resolution, ensuring timely updates to clients.
• Coordinate with IT and operations teams to resolve technical or functional issues.
• Support the onboarding and activation of corporate clients on digital banking channels.
• Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.
• Prepare daily and weekly reports on customer cases, common issues, and resolutions.
• Contribute to improving customer experience by identifying recurring problems or service gaps.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• 4–6 years of experience in banking customer support or digital channel operations.
• Understanding of retail and corporate banking products and digital platforms.
• Excellent communication and interpersonal skills in Arabic and English.
• Strong follow-up and coordination abilities.
• Basic technical knowledge related to online or mobile banking systems is an advantage.

Preferred:

• Experience in Saudi banking sector or financial services institutions.
• Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.).

What We Offer:

• A dynamic role within a leading digital banking environment.
• Exposure to both retail and corporate client support.
• Career growth opportunities and a collaborative workplace culture.