Senior Lab Supervisor I – Construction Engineering Department – School of Sciences and Engineering

Reports to: Technical Operations Manager

Purpose:

The job holder supervises all IT aspects of Computer Lab and Construction Engineering (CENG) department offices, such as software, hardware, lab sessions and exams, in addition to providing IT technical support for teaching faculty, assistants, students and staff members.

Responsibilities:

• Provide technical support and troubleshooting for students and faculty in different types of software that are installed in the lab
• Provide technical advice for all topics related to portable devices, i.e. mobile phones, tablets, and others
• Provide technical support for events held by the department
• Request attendance report from fingerprint device
• Provide technical advice to lab engineers for topics related to equipment data acquisition devices that are used in the construction engineering labs
• Induct and train new students and staff on computer systems and IT University policies
• Responsible for installation, testing and maintaining software and application packages that are used in the academic educational program
• Install and maintain all hardware in all labs and computer facilities
• Supervise all aspects of the CENG computer lab
• Prepare and Maintain inventory list
• Perform system administrator tasks such as preparing group policy management file handling printing servers and users credentials
• Open communication channels with different divisions in the University on tasks related to troubleshooting in IT problems such as network, servers and security.
• Setting up, configuring, and supporting computer networks in terms of software solutions and hardware solutions such as proxy servers, switches, wide area network (WAN) accelerators, domain name system (DNS) and dynamic host configuration protocol (DHCP)
• Monitor, plan, and coordinate the distribution of client or server software and service packs for databases
• Make recommendations for new equipment, software and services
• Perform on-site and remote technical support
• Evaluate, test, and recommend appropriate technology for the labs
• Provide emergency on-call support
• Oversee computer security and anti-virus updates based on the University recommendations
• Ensure all installed software is properly licensed and up to date
• Supervise all aspects in the construction methods lab
• Operate a CNC machine that is used in cutting and engraving different types of martial, such as wood, aluminum, foam, and others, that are used in projects related to graduate and undergraduate studies
• Handle maintenance tasks for different types of equipment in the lab
• Perform other related duties as assigned

Requirements:

Minimum Education Requirements:

• University degree

Experience:

• Minimum five years of experience in related fields
• Experience in developing proposals, conducting needs assessments, and overseeing implementation

• Skills: Computer skills, software and hardware
• Good English and Arabic, written and spoken
• Very good communication skills, reading and writing
• Leadership skills
• Web programming using PHP, html and java script query databases, i.e. MySQL, MsSQL and Microsoft access
• Solid knowledge and hands-on practice of business and budget issues
• Installation and administration of windows products
• Familiar with installation and administration Mac OS
• Hands-on experience in proxy servers, switches, WAN accelerators, DNS and DHCP is preferred.
• Network management
• Ability to learn new technologies quickly
• Ability to work under pressure and workload and meet deadlines

This position is open until May 14th, 2026

Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted

"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."

“We thank all individuals who have expressed interest in working at The American University in Cairo.”