Senior Laundry Supervisor

Overview

Senior Laundry Supervisor role at Accor.

Responsibilities

• Administration: Go through log book for follow up; periodical check up linen chart and pantry to ensure all housework are completed within the same day; ensure all linen/rewash linen have been returned promptly; check if any preventive maintenance; keep records of daily housework, production record; rotate employees to different job whenever it is considered necessary; ensure that there is ample stock of chemicals and all other items required for the department; keep records on attendance of all laundry staff to prepare duty rosters.

• Financial And Revenue Responsibilities: To participate in monthly inventories.

• Training and Human Resources: Maximize the potential of ambassadors through training programs; identify training based on departmental needs; work closely with the staff and do on the job training; create a positive and relaxed working environment and develop teamwork; take action to eliminate potential problems and unhealthy practices; ensure wherever possible that employees are provided with a workplace free of discrimination, harassment and victimisation; treat complaints of harassment and discrimination promptly and confidentially; treat customers and colleagues from all cultural groups with respect and sensitivity; identify and deal with issues which may cause cross cultural conflict or misunderstanding.

• Guest Service Responsibilities: Ensure quality control for guest laundry, room linen, F&B linen and uniforms; ensure all linen and uniforms are damage-free and properly pressed; check quality finishing of the product.

• Maintenance and Equipment: Know how to operate all equipment and train staff in safe and proper handling; keep informing engineering department of checks and repairs; assist in the schedule of preventive maintenance program.

• Miscellaneous: Supervise Laundry operations to ensure hotel standards and procedures are followed; supervise outsourced laundry services for quality and standard procedures; ensure staff has full knowledge of textiles and their care; check linen and uniforms for cleanliness and defects and recommend replacements; ensure work areas and stores are well maintained and safe; ambassadors comply with reasonable requests from supervisors; may be assigned to other duties as required by business levels.

• General Duties and Health and Safety: Report all potential and real hazards; be fully conversant with departmental Fire, Emergency and Bomb procedures; ensure emergency procedures are rehearsed and enforced; apply hotel regulations and laws to ensure safety of guests and employees; ensure staff work safely; follow Accor Health, Safety and Environment policies.

• Confidentiality: Ensure confidentiality and secure storage of all intellectual property and databases; adhere to Accor Internet and Email policy; keep hotel, customer and staff information confidential during or after employment.

Additional Information

Our Commitment To Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.