Senior Lead Technical Operations

WHO WE ARE

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com..

WHAT YOU GET TO DO

This role supervise a team of technicians while actively performing maintenance on automated systems, conveyors, robotics, and sortation equipment. This role combines leadership with technical expertise, ensuring safe, efficient operations and minimal downtime. Responsibilities include troubleshooting mechanical, electrical, and control systems, coaching team members, supporting onboarding, and maintaining accurate documentation.

Essential Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform preventive and corrective maintenance on automated systems, conveyors, robotics, and sortation equipment.
• Diagnose and resolve mechanical, electrical, and control system issues quickly to minimize downtime.
• Execute repairs and adjustments during operational hours and maintenance windows.
• Ensure all work complies with safety and operational standards.
• Document repairs and maintenance activities accurately in the system.
• Coach technicians on troubleshooting techniques and best practices.
• Assist in onboarding new team members and ensure technical competency.
• Supervise and support a team of maintenance technicians during daily operations.
• Provide technical guidance and act as the first point of escalation for complex issues.
• Ensure adherence to safety standards and proper maintenance practices.
• Perform all other duties and responsibilities as assigned.

WHAT YOU HAVE

• Bachelor’s degree in mechanical or electrical engineering, a related field, or an equivalent combination of education, training, and experience.
• Minimum 10+ years of hands-on experience in industrial maintenance or automation systems.
• Experience supervising or leading a technical team
• Strong troubleshooting skills in mechanical, electrical, and control systems.
• Ability to read and interpret technical drawings and schematics.
• Excellent communication and leadership skills.
• Familiarity with safety standards and compliance requirements
• Hands-on leader with a proactive approach.
• Strong technical expertise and problem-solving ability.
• Ability to lead by example and foster a collaborative team environment.

Working Conditions and Environment:

• Authorization to work in the U.S.
• Travel required up to 10%
• Passport or ability to obtain passport
• Professional office etiquette is required at all times
• Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 75 pounds.

WHAT YOU WILL GET

• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”