Senior Library Technology Service Specialist

POSITION OVERVIEW

The Houston Public Library seeks an energetic, customer service-oriented individual to provide quality customer service and technology-focused instruction to a diverse customer base as the Senior Library Technology Specialist at a TECHLink location. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with, learning, and teaching new and emerging technologies, be at ease multitasking in a fast-paced public service setting and enjoy interacting with people of all ages from diverse backgrounds.

The Senior Library Technology Service Specialist:

• May serve as the assistant manager to lead the daily activities of staff and volunteers.
• Provide one-on-one or small groups instruction on 3D printing, laser cutting, digitization, scanning, custom embroidery, robotics, virtual reality headsets, digital artistry, and other technologies.
• Guides customers in video production activities including recording and editing video; using green screen technology and teleprompters; and multiple microphone setups.
• Assists customers in music production, recording vocals, live and virtual instruments, mixing and editing digital audio, and creating streaming media content.
• Develops and conducts group workshops on various technologies and maker space devices.
• Facilitates workshops on using Microsoft Products (Excel, PowerPoint, MS Word), Adobe applications (Photoshop, Premiere, Dreamweaver), digital animation, creating multimedia presentations, music and video production.
• Conducts outreach to neighborhood institutions and organizations as needed; examples are neighborhood civic clubs and elementary schools and community colleges.
• Troubleshoots equipment and computer problems; attempts solutions before escalating to Desktop Support team or for manufacturer or third-party repair.
• Installs software upgrades and new technology hardware at their respective location.

• Gathers or collects data to generate reports, activity logs, and related utilization information.
• Work evening and weekend (Saturday and/or Sunday) hours as needed to ensure adequate coverage for service operations; and perform other duties as assigned.

To learn more about TECHLink, please visit https://houstonlibrary.org/techlink.

Applicants are encouraged to submit a Cover Letter and Resume when applying.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED

EXPERIENCE REQUIREMENTS
Three (3) years customer service experience working in an environment providing or supporting technology services.

LICENSE REQUIREMENTS
None

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

Experience providing programming and services in a library setting.

• Proficient computer skills working with both hardware and software;
• Experience working with people of diverse backgrounds;
• Ability to communicate effectively orally and in writing;
• Strong interpersonal skills and the ability to collaborate with others;
• Experience working with children and families; and
• To better serve our diverse communities, fluency in a foreign language is highly preferred

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.

SAFETY IMPACT POSITION Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the
Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1472.

If you need special services or accommodations, 832-393-4897 (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a preemployment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.