Senior Logistics Manager, BWI

Essential Duties and Responsibilities

• Oversee and manage the day-to-day operations of the business unit, including customer relations, employee relations and internal operational processes.
• Evaluate, propose, implement and manage new and existing processes to drive continuous improvement, efficiency and operational excellence.
• Build, lead and sustain a strong service- and customer-oriented culture across all assigned locations and teams.
• Lead the development, management and execution of the Company’s transportation management strategy for the business unit
• Ensure the highest level of customer service is consistently delivered to all clients, regardless of business unit or location.
• Ensure all safety policies, procedures and programs are followed, supported and reinforced throughout operations.
• Manage and support assigned locations, including providing coverage for office staff during planned and unplanned absences
• Ensure 100% compliance with equipment, driver, licensing, certification and expiration requirements.
• Monitor, analyze and report weekly KPIs and Resource Monitoring documentation to upper management as required.
• Partner with senior leadership to address operational risks, staffing needs and performance opportunities.
• Travel as required to support assigned locations, operational needs and leadership initiatives (estimated 25–40%)

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in Business, Operations Management, Logistics, Transportation, or a related field preferred; equivalent experience may be considered.
• Minimum of 5–7 years of progressive leadership experience in operations, transportation, logistics, or a related environment.
• Demonstrated experience managing multi-location operations and cross-functional teams.
• Strong knowledge of transportation management, safety compliance and operational best practices.
• Proven ability to analyze KPIs, operational data and performance metrics to drive decision-making.
• Excellent leadership, communication and relationship-building skills.
• Ability to manage competing priorities in a fast-paced, operational environment.
• Proficiency in Microsoft Office and transportation or operations management systems.
• Willingness and ability to travel up to 25–40% of the time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.