Senior Manager

Senior Manager-Payments(SD)

Corporate 1100-Corporate Office, Bangalore, Karnataka, India

• POSITION DESCRIPTION

• ROLE PURPOSE & OBJECTIVE
  
  

• Accountable for delivering solutions and services related to various payment solutions- UPI, IMPS, Cards, AEPS, NEFT, RTGS etc.
• Establish processes and mechanisms designed to ensure consistently high service performance;
• Evaluate customer feedback and strive to ensure that sound processes and tools are applied to deliver quality professional services and support related to payment solutions.
• Ensure that services and solutions provided to the market align with the Bank’s vision and strategy and represents the optimal combination of what the Bank offers as per NPCI guidelines.
  
  

• SIZE OF THE ROLE
  
  

• CAPEX / OPEX Budgets - NA
• Total Buying / Procurement - NA
• Total Revenue - NA
• Portfolio Managed - NA
  
  

• Number of vendors / consultants - NA
• Number of portfolio products - NA
• Volume of products and services - NA
• Quantity of equipment / stocks / projects / etc. - NA
• Credit files received / underwritten - NA
• Volume of new hires onboarded - NA
• Volume of recruitment etc. - NA
  
  

• KEY DUTIES & RESPONSIBILITIES OF THE ROLE
  
  

• Business/ Financials
  

• Promote customer satisfaction and ensure solutions and upgrades/changes are delivered in scope and on time by managing resource allocation, skills to projects and the quality of the project delivery.
• Interface with customers, and third parties, about new and ongoing engagements.
• Oversee the wholeness of the solution.
• Communicate quantitative and qualitative solutions and alternatives.
• Keep the user department informed of the status of the changes/solutions regularly.
• Lead, implement, test, and manage all payment solutions delivery and activities using the service/solutions life cycle.
• Hands-on delivery and implementation of Payment solutions, if need be.
• Lead and support activities to ensure payment solutions and their delivery are met per requirement.
  
  

• Coordinate activities, resources and information related to system update delivery, ensuring it is relevant and up to date.
• Track the progress and quality of internal work being performed by technical teams.
• Determine the resources (time, money, equipment, etc.) required to complete and implement each regulatory guideline and change.
• Develop a schedule for system/product changes that effectively allocates resources to the activities and revise as required.
• Regularly review the progress and quality of the system changes and ensure that it meets the scope requirements.
• Provide service delivery support and direction to the implementation team for the following activities: governance, planning, resource/capacity planning, scoping, estimation, implementation, testing, go-live and post-go-live support.
  
  

• Drive the management, resolution of project and support escalations.
• Resource capacity planning and line management.
• Work with the appropriate teams to ensure all implementation phases are designed, built and delivered.
• Manage and deliver phase gates of delivery required for completion.
• Work with vendor and partner teams on a day-to-day basis for delivery and quality management aspects
• Liaise with internal stakeholders across Program Management and Delivery & external stakeholders to facilitate deliverables
• Ensure that services and solutions provided to the market align with the Bank’s vision and strategy and represents the optimal combination of what the Bank offers.
  
  

• Responsible for maintaining and growing stakeholders’ relationships and will have a combination of new business payment solutions requirements and existing payment solutions expansion responsibilities.
• Understand how Business requirements impact business and ensure positive results
• Discuss all the information gathered with the Head- Payments to arrive at the critical business requirements or change requests.
• Review the information gathered to do the first level of technical feasibility in coordination with the architecture and product teams.
• Prepare implementation charter and business case and obtain approval for funding

• Oversee sourcing, delivery, negotiating and managing outside vendors.
• Use the network to identify the nearest matching solution for the user requirements
• Contribute to the creation of offers, contracts and time schedules as well as to the cost calculation.
• Arrange and schedule vendor presentation to the Solution Delivery group and user department.
• Review the project presentations of the multiple vendors and do an initial screening of the vendors.
• Arrange for the final presentation by the selected vendors to the relevant authorities for final scrutiny & selection.
  
  

• Monitor day-to-day all the existing business solutions at each stage with the vendor and update the Head -Payments on the same and escalate for any issues.
• Engage with the architecture team for all applications/change management being developed internally.
• Oversee compilation of all related metrics and reports, meeting facilitation, and activity management.
• Record, Monitor, and track the progress and efforts of UPI, IMPS, AEPS, Cards, NACH, NEFT and RTGS
• Engage with the architecture team for all applications/change management to assess the progress against the projected timelines.
• Engage and confirm with the QA team to have the UAT /regression testing completed.
• Collaborate and assist the QA team to fix any bugs post movement of changes to the production environment
• Monitor and follow up with the QA team to resolve post-production challenges and measure responsiveness.

• Engage with the user department to obtain their feedback on the efficacy of the new business solution/change request.
• Apply the feedback appropriately for further improvement.
• Report to Special Projects /or Project Manager for the strategic programs, including digital lending platforms.
• Partner with Functional Business Analysts, System Analysts & subject matter experts to understand and implement functional and technical requirements
• Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment
• Partner with Domain Architects, Development Manager, and Security Architect to ensure solution design complies with enterprise design principles, security and control standards
• Partner with Development Manager in managing architecture teams to build the enhancements
• Partner with QA Test Manager to ensure completion of SIT, UAT testing, performance/load testing and application security testing with quality results
  
  

• Create complete process documentation, including but not limited to flowcharts, work instructions, definitions, operational instructions, technical architecture, technical solutions, IT solutions.
• Draft and propose solutions delivery policies and procedures.
• Oversee the final IT solutions addresses IT standards, and business standards, including their documentation and get it approved by Head- Payment Solutions.
• Ensure all products are built to an appropriate level of quality for the stage (alpha/beta/production)
  
  

• Implement control and reporting structures for project monitoring regarding risk and change management based on defined governance methods and standard processes (e.g., risks and issues mitigation and assumptions clearances)
• Conduct post-mortem and project closure reviews, customer satisfaction surveys and project teams’ performance appraisals.
• Oversee compliance of infrastructure and applications with IT standards, policies, and guidelines, as well as other financial governing bodies
• Define and monitor all project key constraints, develop and implement project communication plans
• Conduct status reviews with project teams, account managers and customers regularly
• Create, review, and implement changes in internal innovation/ project management processes in alignment with the Bank’s policies and procedures
• Lead and/or support roll out of mature process methodology enhancements to improve the Delivery operation
• Audit systems and deployments and identify areas of improvement for IT Solutions, documentation of the whole IT Lending Solutions delivery cycle, including but not limited to requirements, testing, solutions, options, results, etc.
• Work with IT Security team to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan
• Prepare technical implementation plan across application teams
• Coordinate technical implementation activities across application teams to ensure production cutover and adequate post-implementation
• Manage ITIL processes like Change, Incident, Problem management etc.
• Manage ISS audits and reviews before Go-Live of changes.
• Conduct Bi-weekly / Monthly reviews of incidents with stakeholders.
• Manage technical projects like Migration / Capacity enhancement /Performance Upgrades.
• Track, plan and support the implementation of Infra Upgrades and Security vulnerabilities for Windows, Linux, and databases. Apply/Support the application in SIT/UAT environment (with the help of IT team).
• Test the patch (ensure adequacy, sufficiency and accuracy of the patch) prior to deployment.
• Publish regular MIS updates to all stakeholders when required
  
  

• Lead the collaborative, dynamic planning process – prioritizing the work that needs to be done.
• Actively participate in the Delivery Manager community, sharing and re-applying skills and

• Work on automation and innovation and thus making the process cost-effective.
• Create training plans and provide necessary training to all concerned.
• Manage training for the new product or process implementation and identify any training needs for process change or product launch.
• Actively participate in the development of training material and process maps for all the change requests managed
  
  

• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
  
  

• If required
  
  

• Thorough knowledge of the banking domain and NPCI payment guidelines
• Experience of Design, development and enhancement of various banking, business and technical applications like SFMS, RTGS, NEFT, CTS, NACH, UPI, IMPS, Cards, lending products and regulatory reporting system
• In-depth knowledge of Payments (UPI/NEFT/RTGS/IMPS/CTS/NACH/Cards) or Trade Finance.
• End-to-end project management for Payment Products/ Trade Finance with in-depth knowledge of the Payments like (UPI/NEFT/RTGS/IMPS/ CTS/NACH/Cards) and/ or Trade Finance Products
  
  

• Approachable
• Focused
• Meticulous and persuasive
• Team Management skills
• Ability to deal with escalations
• Ability to positively influence others to achieve results
• Persistence
• Strong process orientation.
• Change management skills
  
  

• Excellent communication and negotiation skills
• Attention to detail
• Excellent timekeeping and self-management skills
• Problem-solving
• Interpersonal and influencing skills
• Ability to work under pressure.
• Organized and well planned.
• Ability to self-learn
  
  

• KEY INTERACTIONS
  

• Retail Banking Team
• Architecture Team
• Alliance Team
• CISO & Compliance Team
• Product Team
• Support Team
  
  

• Vendors
• Regulators
  
  

• Assets Requirement Details
  
  

• Application Access Requirement Details