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Senior Manager - Account Review & Marketing Capabilities

American Express Global Commercial Services (GCS) is the leading provider of payments for corporations and businesses of all sizes globally. The US SME segment represents a significant growth opportunity and a key area of strategic focus. The US SME Managed Customer Marketing team deepens relationships with prospects and existing customers by offering powerful backing and financial support to Small & Middle Market businesses

We are seeking a strategic and execution-oriented leader to own and evolve the Account Review presentation, our most widely used and impactful client-facing asset across Account Development teams. This dynamic, data-enabled presentation is central to customer conversations and is designed to deliver tailored insights, product positioning, and performance narratives that drive deeper client engagement.

This role represents a unique opportunity to innovate on a high-priority capability for both Marketing and the broader US SME organization. The Sr. Manager will define the vision and roadmap for the Account Review deck, lead the development of new content and data integrations, and scale adoption across teams. This leader will also oversee the underlying tooling and automation that powers the deck, ensuring a seamless, scalable, and best-in-class user experience.

The Sr. Manager, Account Review & Marketing Capabilities will report to the Director of Sales Collateral Marketing and manage a Sr. Analyst responsible for execution and deployment. This role requires close partnership with Product, Technology, Data, Sales, Legal, and Compliance teams to deliver a best-in-class, insight-driven marketing and sales enablement asset.

Minimum Qualifications

Bachelor’s degree required .

5+ years of experience in marketing, sales enablement, product marketing, or a related field.

Executive presence and ability to articulate and present ideas to leadership

Demonstrated experience owning and evolving strategic, client-facing content or tools that drive business impact.

Experience working with data-driven products, or marketing assets that integrate customer or performance data.

Proven ability to influence and gain alignment across Product, Technology, Data, Legal, Compliance, Marketing, and Sales partners in a matrixed organization.

Strong strategic thinking combined with the ability to oversee and guide execution.

Experience managing agencies and creative development execution and approvals

Ability to define data and technology requirements, translating business needs into exact data requirements to drive effective development of dynamic data needs

Strong storyteller who can develop a consultative storyline for client collateral

Previous experience in delivering a technology, digital, or product enhancement working with technology teams

Excellent project management skills, with the ability to manage multiple priorities and drive progress in a fast-paced environment.

Strong written and verbal communication skills, including experience providing clear status updates, identifying risks, and engaging senior stakeholders.

Experience defining success metrics and using data to drive continuous improvement.

Preferred Qualifications

Experience in B2B marketing, financial services, or sales enablement.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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