Senior Manager - Business Development (Amex Digital Labs)

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. The Global Digital Payments Business Development & Partnerships team is a high impact group within Amex Digital Labs responsible for launching, managing, and expanding new digital payments products and partnerships, including Apple, Google, Samsung, Amazon, and other emerging partners in the space.
The Senior Manager will own the PayPal relationship and innovation initiatives across PayPal (e.g., card-on-file experiences and emerging commerce capabilities), while working closely across the enterprise to manage and strengthen the overall relationship to drive product and business outcomes to promote digital spending and membership. The Senior Manager will report into the Director of Business Development.
You will bring to life key digital payment and commerce initiatives to support American Express’ growth with both Big Tech and start-up partners. You will own partner relationships across multiple levels of organizations, lead major contract and expansion negotiations, develop overall partnership strategies, and oversee the go-to-market planning for new products and experiences. You will collaborate extensively with a broad range of internal and external stakeholders across product, marketing, legal, and many others.

Minimum Qualifications:

• Relevant experience in partner management, strategy, business development, fintech, digital payments, or a quantitative/analytical role with an ability to quickly adapt in a rapidly evolving space

• 5+ Years of strategic partnerships, business development, or partner management experience

• Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with partners

• Ability to think strategically and creatively to develop winning digital payment product and platform strategies

• Creative thinker who can collaborate with product and partner teams to brainstorm and use design thinking to develop compelling consumer experiences that also drive AXP goals

• Excellent organizational and program management skills, with experience working across cross-functional teams to drive alignment, accountability, and structured execution

• A self-starter with demonstrated ownership and intellectual curiosity, comfortable operating independently, and ability to excel in a dynamic, ever-changing environment and to switch gears as required

• Bachelor's Degree required, MBA a plus
  

Preferred Qualifications:

• Strong analytical and quantitative capabilities, with experience interpreting, manipulating, and deriving insights from data to support performance reporting and decision-making

• Strong interest in digital payments, Big Tech, eCommerce trends, AI, and digital products

• Proficiency leveraging AI tools to enhance day-to-day workflows, with curiosity and initiative to test and adopt emerging technologies is a plus

• Expertise in mobile, e-commerce, AI, and working with technical and product development teams is a plus

• MBA is a plus

Minimum Qualifications:

• Relevant experience in partner management, strategy, business development, fintech, digital payments, or a quantitative/analytical role with an ability to quickly adapt in a rapidly evolving space

• 5+ Years of strategic partnerships, business development, or partner management experience

• Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with partners

• Ability to think strategically and creatively to develop winning digital payment product and platform strategies

• Creative thinker who can collaborate with product and partner teams to brainstorm and use design thinking to develop compelling consumer experiences that also drive AXP goals

• Excellent organizational and program management skills, with experience working across cross-functional teams to drive alignment, accountability, and structured execution

• A self-starter with demonstrated ownership and intellectual curiosity, comfortable operating independently, and ability to excel in a dynamic, ever-changing environment and to switch gears as required

• Bachelor's Degree required, MBA a plus
  

Preferred Qualifications:

• Strong analytical and quantitative capabilities, with experience interpreting, manipulating, and deriving insights from data to support performance reporting and decision-making

• Strong interest in digital payments, Big Tech, eCommerce trends, AI, and digital products

• Proficiency leveraging AI tools to enhance day-to-day workflows, with curiosity and initiative to test and adopt emerging technologies is a plus

• Expertise in mobile, e-commerce, AI, and working with technical and product development teams is a plus

• MBA is a plus
  

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .