SENIOR MANAGER CABIN CREW

Main Objective

Effectively manage and ensure a smooth and efficient flow of all activities of Cabin Crew Department. Ensure adherence to all operational, safety regulatory and administrative requirements to meet the short, medium and long-term objectives of the Airline.

Main Duties

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  Coordinate that standards & procedures, daily operations and planning are in line with the company objectives.

• Formulate policies for the departments and manage the integration of the activities to ensure that on-board Safety, Security, Products and Services consistently meet Regulatory and Corporate Standards and the Airline Corporate Objectives.

• Manage the safety and security risks to cabin operations, in liaison with the Post Holders for Flight Operations, Safety & Security.

• Manage implementation of the Corporate/Strategic Plans and Marketing Brand within the departments to achieve the set objectives.

• Under the guidance of Chief Operations Officer, ensure that all processes and procedures are in compliance with the regulatory authority.

• Provide effective leadership to install and develop organizational qualities and personnel management, particularly the front-line staff.

• Drive and guide the management programmes of personnel planning, skill, appraisal, and career development in order to achieve high level of work and personnel efficiency.

• Control the Capital, Operating and Manpower budgets and direct the departmental Managers on measures to be taken to utilize the planned resources to the best advantage of the Airline.

• Translate Management and Marketing Objectives in developing cabin crew service strategy, standards and procedures.

• Establish policies and standards for cabin crew recruitment and to monitor the performance, image and uniform attitude to ensure that the Cabin Crew meet the criteria set by the company.

• Establish procedures and sets standards for Inflight Services.

• Coordinate & manage, development and implementation of Image & Uniform standards & procedures, to achieve brand & marketing objectives set by the company.

• Work closely with MCC & MGSE

• Assign projects for the improvement of cabin appearance and projects which involve cost saving for inflight services.

• Attends all senior management meetings /Standard meetings

• Monthly meetings are held with cabin crew department team.

• Reviews and approves Cabin Crew Operation Manuals.

• Ensure that the cabin crew manpower planning meets operational requirements, identifying the ratio of nationality and gender to achieve corporate goal.

• Create and maintain a positive work environment with the objective of improving performance and morale, to decrease absenteeism and eliminate resignations.

• Direct cabin crew standards that consistently achieve the set corporate goals and maintain Company image.

• Effectively manage crisis situations involving the cabin crew community, as appropriate.

• Promote teamwork and ensure that individuals in the department carry a sense of personal pride for the company.

• Nominate MCC/MGSE to deputize during the absence of SMCC

• Appointment, appraisal and management of administrative staff within the department.

• In the event of an aircraft accident/major incident, will lead the Cabin Crew Team in accordance with Cabin Crew Department Emergency Response Procedure (CC-18), to minimize the impact on cabin crew lives, property, operations and crew's family.

• Prepare and submit the annual department budget

• Set annual department KPIs

EDUCATION & TRAINING

University degree level or equivalent

EXPERIENCE

Minimum 10 years of airline experience with a proven record of leadership, communication and management skills.

Cabin Crew experience would be an added advantage.

Capability to manage diversity.