Senior Manager, Client Service Center

Position

Louis Vuitton is seeking a Senior Manager, to work in their Client Service Center in Irving, TX! This role responsible for a team of five Team Managers, optimizing the performance and results of Client Services while also ensuring all client interactions are in line with the Louis Vuitton experience. Working in collaboration with our Retail network, you will cultivate client relations and ensure that any raised client queries are efficiently handled in a timely manner.

Profile

Qualifications:

• 5-6 years in a similar role managing leaders and work teams
• Solid track record in developing successful teams
• Well organized and self-motivated
• Solid understanding of Digital and Retail Client Experience
• Luxury etiquette, style and presentation skills
• Consistent track record to be agile and influential
• Professional presentation, excellent interpersonal skills
• Ability to interact both written and verbally
• Excellent problem-solving skills
• Proven influencing and relationship building skills
• Knowledge of the luxury sector and market

Additional information

Given the nature and geographical scope of the Service Center’s clientele, we require that all employees are fully committed to working flexible hours, including nights and weekends, to meet the demands of the industry. Home internet speeds of at least 50 MBPS/Secure, private space to conduct WFM as needed or required due to CDC guidelines and ability to work at the Irving Service Center is required.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.