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Senior Manager - Customer Engagement (Agency)
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About Axis Max Life
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
Job Description
Key ResponsibilitY •Managing office administration assets and upkeep of the same.•Agents Contracting•New Business Processing•Banking of Initial & Renewal Premium•Managing Petty cash & vendor payments•Retention of Surrender Requests•Execution of all Service Requests - Post Policy Issuance•Reverting on customer queries and complaints•Maintaining high NPS Scores•Life Claims processing•Handling compliance issues.•Audit RatingMeasure of Success: •Service to Delight- 3Days•Customer Engagement - 70%•Surrender Retention - 75%•NPS-85•100% Banking with 24 hours.•Vendor payment TAT should be < 10 days•Surrender Requests <1%•100 % Accuracy of POS requests•100 % Accuracy of Customer service•Zero Day upload of POS & Claims Docs in FTP server.•Audit rating 2 •Service to SalesService to Recruitment Desired qualifications and experience:•Graduate / Post-Graduate in any discipline.•10 years experience handling front end customer services•Knowledge of service quality is required•Team handling with more than 8 employees
State
West Bengal
Branch
Kolkata - GO2
Department
Operations
Function
Operations - Agency
Posted On
19-Dec-2025
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