Senior Manager - Digital Delivery

Job Purpose:

The Senior Manager – Digital Delivery executes the Bank’s digital initiatives and ensures delivery of digital programs within approved scope, timelines, budget, and quality standards.

He/ She governs the development, rollout, and stabilization of digital solutions that enhance digital experience, strengthen digital channels, and improve operational efficiency.

The Senior Manager – Digital Delivery coordinates with internal teams and external vendors to ensure structured, controlled, and compliant digital delivery aligned with business objectives and regulatory requirements.

Key Accountabilities:

• Oversees execution of digital initiatives across the Bank’s digital delivery portfolio and ensures achievement of delivery milestones and expected outcomes.
• Oversees end-to-end digital solution delivery from planning through go-live and stabilization in alignment with approved business requirements.
• Applies appropriate delivery methodologies, including agile, hybrid, or traditional models, based on initiative complexity and delivery risk.
• Defines, monitors, and reports delivery KPIs and benefits realization metrics.
• Oversees release management, system readiness, deployment activities, and post-launch stabilization processes.
• Manages cross-functional coordination across business, technology, operations, risk, and security teams.
• Manages third-party vendors and delivery partners to ensure delivery quality, timeline adherence, and contractual compliance.
• Ensures digital solutions comply with regulatory requirements, risk standards, security frameworks, and internal control policies.
• Collaborates with business teams to ensure digital demands are clearly defined, prioritized, and delivered effectively.
• Drives implementation of digital automation, integrations, and process digitization initiatives to enhance operational efficiency.
• Ensures digital delivery aligns with governance standards, audit requirements, and risk management practices.
• Identifies delivery risks, dependencies, and delays and implements corrective actions to maintain project timelines.
• Provides guidance and support to resolve operational, technical, and delivery-related challenges.
• Maintains regular delivery updates, dashboards, and progress reports for senior management and relevant stakeholders.
• Promotes effective adoption and utilization of delivered digital solutions across business functions.

Qualifications and Experience:

• Bachelor’s degree in Business, Finance, Technology, or a related discipline. A Master’s degree in Business Administration or equivalent is preferred.
• Professional certification in Digital Transformation or Project Delivery (e.g., ChPP, CITP, MSP, P3O, SAFe Agilist, PMI certifications) is desirable.
• Minimum of 7 years of experience in commercial banking, including at least 3 years in digital delivery or digital transformation roles.
• Proven track record of managing large-scale digital delivery or transformation initiatives.
• Strong understanding of financial services, emerging technologies, and regulatory frameworks within banking or housing finance.
• Demonstrated capability in delivery leadership, change management, and cross-functional collaboration.
• Experience working within innovation, digital transformation, or digital platform environments.
• Consistent record of meeting delivery timelines with strong stakeholder and team coordination.

** Applications will be accepted until 15-Mar-2025 at 2:00 P.M

Submissions received after this date and time will not be considered **