Senior Manager – HR, Recruitment & Operations

Job DescriptionSenior Manager – HR, Recruitment & Operations

Position Type: Full-Time | Permanent
Work Location: Kochi Infopark, Kerala, India
Company Type: UAE-based Company (Operations from India)
Working Days: Monday to Saturday
Reporting To: Management

Role Objective

The Senior Manager – HR, Recruitment & Operations will be responsible for building, managing, and scaling a system-driven workforce for a UAE-based organization operating from India.

This role carries end-to-end ownership of recruitment, HR operations, and internal coordination. The mandate is to eliminate dependency on individuals and establish structured processes, accountability, and performance discipline.

This is a leadership execution role, not an advisory or support-only position.

Core Responsibilities1. Recruitment & Talent Acquisition (Primary Ownership)

• Lead end-to-end recruitment for all functions including:
• Sales
• Operations
• Documentation & Compliance
• Accounts
• Support teams
• Design and execute a competitor-focused hiring strategy.
• Ensure hiring of experienced, delivery-ready professionals only.
• Conduct:
• Screening interviews
• Capability and ownership assessment
• Cultural and discipline fit evaluation
• Coordinate final selection and onboarding.
• Maintain hiring speed without compromising quality.

Strict Controls:

• No CV forwarding without evaluation
• No trial-and-error hiring
• Freshers only if explicitly approved

2. HR Operations & Workforce Governance

• Full responsibility for:
• Attendance and working-hour discipline
• Leave and holiday management
• Employee records and documentation
• Payroll coordination (India operations)
• Manage onboarding, probation, confirmation, and exit processes.
• Enforce performance-based employment, including:
• Probation extensions
• Termination of non-performers
• Establish clarity on roles, responsibilities, and reporting lines.

3. Operations & Internal Coordination

• Act as the central control point between management and teams.
• Ensure:
• Daily task tracking
• Weekly and monthly reporting
• Escalation of delays and non-performance
• Support smooth coordination between Sales, Operations, Accounts, and Support teams.
• Ensure adherence to timelines, SOPs, and internal controls.

4. Systems, SOPs & Performance Frameworks

• Design, implement, and enforce:
• HR policies
• SOPs for recruitment and operations
• KRAs and KPIs for all roles
• Transition operations from:
• Person-dependent → System-driven
• Drive consistency, documentation, and audit-ready processes.
• Support adoption of internal tools, CMS, or CRM systems.

Key Performance Indicators (KPIs)

• Quality and retention of hires
• Time-to-hire for priority positions
• Productivity and discipline of teams
• Reduction in management dependency
• Attrition and performance control
• SOP adherence and operational stability

Experience & Skill RequirementsMandatory

• Minimum 10+ years of experience in:
• HR
• Recruitment
• Operations management
• Proven experience in building and managing teams
• Strong exposure to B2B service-sector environments
• Hands-on experience with performance management and workforce discipline
• Ability to take hire-and-fire decisions independently
• Excellent communication, follow-up, and documentation skills

Preferred

• Experience working with UAE-based or international service businesses
• Experience managing operations from India for overseas markets
• Exposure to structured, compliance-driven organizations

Work Discipline & Expectations

• Office-based role at Kochi Infopark
• Monday to Saturday working
• High accountability and ownership
• Results-focused evaluation
• Comfortable working under pressure and strict performance reviews
• No micromanagement support

Compensation & Growth

• Competitive compensation aligned with seniority and experience
• Permanent role with long-term growth opportunity
• Authority to build and scale teams independently

Suitable For

✔ Senior HR & Operations leaders
✔ Recruitment-driven HR professionals
✔ Execution-focused managers
✔ Professionals who build systems, not dependencies

Not Suitable For

✖ Advisory-only HR profiles
✖ Policy-only professionals
✖ Candidates seeking comfort roles
✖ Trial-and-error managers

Job Type: Full-time

Work Location: In person