Senior Manager, Learning and Performance, Atl

Position: Senior Manager of Learning and Performance, Atlas HOPE, Justice & Opportunity

Reports to: Director, Workforce Development, Justice & Opportunity

Department: Justice & Opportunity

Organization Summary:

United Way of New York City (UWNYC) works with a coalition of trusted partners to unite community power with citywide possibility. Together, we meet today’s most urgent needs while building transformative solutions for tomorrow — striving for health, opportunity, and prosperity for every New Yorker in every neighborhood. Part of the United Way Worldwide system, one of the world’s most recognized charitable brands, we believe that New Yorkers deserve to thrive where they live and envision a future where all New Yorkers have the resources they need to live long, healthy lives in flourishing and resilient neighborhoods. We strive to model our values in all our relationships, both internal and external: Collaboration, Compassion, Integrity, Accountability, and Superior Performance.

Position Overview:

In partnership with the NYC Department of Youth and Community Development’s (DYCD) Office of Neighborhood Safety (ONS), UWNYC (as prime vendor) is committed to implementing Atlas. Atlas is a portfolio of initiatives grounded in evidence-based practices, to achieve improved public safety and community well-being across New York City. The Senior Manager of Learning and Performance of Atlas HOPE, a Community Violence Intervention (CVI) program, will play a leadership role in the overall learning and development culture and practice of the program.

The Senior Manager will partner with staff at various levels to identify, develop, and implement strategies to address performance gaps within both the program’s coordinating agency (UWNYC) and implementing provider agencies. They will lead the development and monitoring of operational and programmatic performance metrics for each major component of the program including outreach and engagement, case management, cognitive behavioral intervention, transitional work experience, and staff development. This role will contribute to organizational culture aligned with the program’s core commitments.

Justice & Opportunity is a new unit and UWNYC will look to the Senior Manager to execute key strategies and objectives, collect, and analyze metrics and impact goals, and implement operational & organizational structures to enhance cross-functional collaboration around justice initiatives. This unit is essentially in “startup” mode and requires an entrepreneurial, self-motivated individual who is comfortable and inspired by supporting a new unit.

Primary Responsibilities:

Program Operations:

Provide vision, strategic direction, management, oversight, and leadership for training and technical assistance development and delivery.
Identify, develop, and implement strategies to address performance gaps within both the program’s coordinating agency (UWNYC) and implementing provider agencies.
Support staff and partners to achieve program outcomes by applying strategic planning, adaptive management, systems strengthening, adult learning principles, creative problem solving, and effective communications and knowledge management approaches.
Apply innovative methodologies and approaches to learning & development programs and material development & evaluation.
Develop, implement, and measure an effective and engaging orientation for participants.
Conduct observations, assess performance against standards, and provide feedback on performance.
Develop and maintain Knowledge Management Systems (KMS) to store and retrieve knowledge, enhancing understanding, productivity, and collaboration.
Establish collaborative working relationships with team members, partner organizations, and key stakeholders.
Provide day-to-day project management of learning and development activities.
Identify programmatic capacity-building opportunities for partner organizations and community areas, and shepherd essential resources, expertise, and support to meet network-wide and community-specific needs, as related to the success of the Atlas HOPE unit.
Coordinate and deliver face-to-face and virtual trainings.
Assist in the preparation of program reports.
Create accessible and relevant curricula for diverse adult learners.
Create and implement a staff onboarding program.
Participate in team and partner meetings, as required.
Where appropriate, supervise and advise other members of the Justice & Opportunity Unit, such as the Manager(s) and Senior Associates(s).
Perform other duties as assigned.

Cross-Functional Alignment:

As directed, develop processes to measure and analyze the impact of learning and development programs to ensure continuous learning and improvement.
As directed, work closely with UWNYC’s Finance and Legal/Administration staff to ensure procurement, contract compliance, and payment to CBOs/subcontractors; and help develop and implement internal mechanisms to support this work.
As directed, collaborate with UWNYC’s Marketing & Communications team to develop Justice & Opportunity materials and collateral, execute social and traditional media, manage logistical planning for photo and video shoots for Atlas HOPE.

External Relations:

Develop processes to identify opportunities to share completed learning & development programs with external partner agencies to leverage within their teams.
Collaborate with subject matter experts to co-author learning & development resources.
Encourage, mentor, support, and develop partner organizations and staff, building capacity where needed.
Help build J&O’s network by staying up to date on what is happening in community affairs by attending relevant and appropriate events, webinars, conferences, and other such convenings.

Skills, Knowledge, and Experience:

Bachelor’s degree in social work, criminal justice, community engagement, or other related field with a minimum of 5 years of experience.
Master’s degree in social work, criminal justice, community engagement, or other related field and 3 years of experience preferred.
Deep understanding of criminal legal system, stakeholders, agencies, and providers; context within New York City preferred.
Experience with large-scale program implementation, preferably working with or on Community Violence Intervention (CVI) programs.
Strong verbal and written communications with exceptional attention to detail.
Recognition of the importance of interdepartmental coordination and communication.
Highly developed interpersonal and communication skills and strong ability to build partnerships.
Ability to work independently and as a team player.
Excellent writing, editing, verbal, and presentation skills.
Innovative thinker, with a track record for translating strategic thinking into action plans and results.
Demonstrated experience building, leading, and mentoring a team of program specialists, both internal and external.
Excellent decision making and creative problem-solving skills required.
Management skills, including the ability to manage budget priorities.
A passion for UWNYC’s mission, vision, and accomplishments.

Key Competencies:

Planning and Project Management
Cultural Competency
Analytical and Data Skills
Critical Thinking & Creative Problem Solving
Strategic Relationship Building & Collaboration

United Way of NYC Core Competencies for All Staff

Mission Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
Relationship-Oriented: Understands that people come before processes and is astute in cultivating and managing relationships toward a common goal.
Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
Results Driven: Dedicated to shared and measurable goals for the common good: creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact.
Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

Additional Requirements:

Successful completion of background check.
UWNYC is presently on a Hybrid/In-Person work schedule.

Work Sample Requirement

As part of the application process, candidates may be asked to submit a writing or project sample that demonstrates their relevant skills and experience.

Please note that all identifying information may be redacted, including names of individuals, organizations, or any confidential details. We are primarily interested in understanding your approach, thought process, and quality of work.

Benefits & Perks

United Way of New York City offers a comprehensive and competitive benefits package designed to support the well-being, growth, and work-life balance of our employees:

Comprehensive Health Coverage – Medical, dental, and vision plans to support you and your family
Retirement Savings – 401(k) plan with employer contributions to help you plan for the future
Paid Time Off – Up to 25 days annually, in addition to holidays
Hybrid Work Schedule – Employees work in-office Tuesday through Thursday, with remote work on Mondays and Fridays
Summer Fridays – Enjoy early closures on Fridays during the summer months
Tuition Assistance – Financial support for continued education and career advancement
Professional Development – Ongoing learning opportunities to support your growth and success
Wellness & Gym Reimbursement – Support for your physical and mental well-being through eligible wellness and fitness expenses