Senior Manager - Metering

Job Purpose:

Responsible for ensuring accuracy and reliability of metering systems deployed for providing off-grid dry & wet utility services to the customers of TRSUC. This role shall oversee all the aspects related to customer metering activities including operations, maintenance, innovation, asset management, agreements, compliance with regulations and development of all metering related equipment (e.g. Utility Meters, Smart meters and others). The role will work closely with the Utility Operations Team together with the asset owners, where the metering equipment (e.g. Utility Meters, Smart meters etc.) are located.

Job Responsibilities:

Strategic Contribution:

• Develop functional strategies & roadmap for overall management and implementation of a range of metering equipments (such as Utilty meters, Smart meters etc.) across the destination
• Ensure project Implementation is aligned with the RSG’s project timeline and meets all the requirements of the business owners and stakeholders
• Explore and implement new & advanced metering technologies to enhance accuracy and efficiency of the utility services provided Implement and enforce processes to ensure compliance of metering systems with regulatory requirements
• Collaborate with other departments such as finance, operations, and IT to ensure the seamless integration of metering activities with overall business operations
• Functional Responsibilities Oversee the installation, maintenance, and calibration of utility / smart meters across TRSUC customer base Utilize metering data to analyze consumption patterns and identify opportunities for efficiency improvements
• Establish key performance indicators (KPIs) for metering operations
• Collaborate with customer service teams to address metering-related inquiries and concerns from customers
• Develop & implement measures to detect and prevent electricity and water theft or metering tampering

Collaborate with other internal departments such as commercial, operations etc. to ensure the seamless integration of metering activities with overall business operations

Develop metering procurement frameworks for the organization and manage procurement activities

Leadership:

• Coordinate the activities of the system integration team to ensure that all work is carried out efficiently, in line with the strategic project management plans, policies and procedures.
• Manage the team by setting priorities and objectives, managing performances, and providing ongoing feedback and coaching to meet the functional challenges and goals.
• Serve as a role model to ensure employees’ awareness and commitment to RSG vision, mission, values, fundamentals, and corporate strategy to establish a highly engaged and motivated human resources, and continuously improve performance

Policies, Systems, Processes, Procedures, Standards and Reports

Follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner.

Maintain relevant functional logs and documentation across the department and provide regular statistical reports / MIS on metering to the senior management team.

Assist in the preparation of accurate and timely functional MIS statements and reports to meet corporate and functional requirements, policies, and standards.

Risk Management

Identify different aspects of risk associated with metering and develop mitigation measures to negate or minimize the effect of these risks Ensure decisions are made in accordance with ERM policy and guidelines

Safety, Quality & Environment

Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.

Continuous Improvement Contribute to the identification of opportunities for continuous improvement of department’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.

Qualification & Experience:

• Bachelor’s degree in Electrical/ Electronics/Mechanical/Telecommunication engineering, Information with Technology, or a related field
• Minimum of 8-12 years of relevant experience in metering operations and management within the electricity & water distribution sector with at least one 3-5 years as project lead/manager
• Deep understanding of field utility operations