Senior Manager of Training & Development (Service)

Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.

As our portfolio continues to grow, so does our Brand and People Excellence Team! Mark-Taylor is hiring a Senior Manager of Training & Development for our Service Teams.

As the Senior Manager of Training & Development, you will work primarily out of our Corporate Office located in the McCormick Ranch neighborhood of Scottdale, Arizona. You will travel as needed to our various communities and throughout the Phoenix valley.

You're Excited About This Role Because You Will:

Responsible for Training & Development of the Service Department

• Lead all Training & Development efforts for the Service Department, including assessing skill gaps, identifying operational training needs, and developing targeted learning solutions that elevate service quality and uphold the company's 5-star brand standards.
• Design and produce comprehensive technical and service-focused learning materials, such as Facilitator Guides, Participant Guides, Power Point decks, Quick Reference Guides, Standard Operating Procedures, and Job Aids tailored to maintenance operations, safety protocols, customer service, and property readiness.
• Plan, manage, and execute the roll-out of service training programs, ensuring consistent delivery across all sites and seamless integration into daily operations for long-term adoption and performance improvement.
• Serve as an instructor/facilitator to deliver engaging, hands-on training sessions including technical skills training, safety courses, service excellence workshops, onboarding, career path development, and train-the trainer programs that support personalized learning for Service Technicians, Lead Service Technicians, and Service Managers.
• Measure the impact and effectiveness of all service training programs, analyze performance data, identify gaps in curriculum or field execution, and implement innovative solutions to continually improve technical competency, service standards, and operational readiness.

We're Excited to Meet You! Ideally, You Will Bring:

• 3-5 years of experience in a Maintenance Supervisor or Regional Maintenance Supervisor position within multi-family is required.
• Required certifications: OSHA 30, CPO, and EPA.
• Experience supporting training design, implementation, and delivery; ability to lead effective training sessions.
• Strong people leadership skills with experience coaching, mentoring, and driving results through others.
• Process evaluation and implementation skills aligned with service standards.
• Familiarity with customer feedback tools and data analysis is preferred.
• Strong analytical, problem-solving, collaboration, and communication skills, including interaction with senior leadership.
• High attention to detail, accuracy, and excellent time management.
• Proficiency in Microsoft Office; experience with Teams and OneDrive.
• Training-related certifications or experience with authorizing tools/LMS is preferred.
• Bilingual English/Spanish is preferred.

Why You’ll Love Working at Mark-Taylor:

• Opportunities for career growth
• Employee referral program
• Paid time off, paid sick time, paid holidays, paid volunteer time
• Medical, dental, vision benefits, including paid parental leave
• 401k with company match
• Employee appreciation events
• MT Wellness program
• Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.