Senior Manager, Omnichannel Engagement

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work

Role: Omnichannel Engagement Lead

Description: This function will partner with Indegene clients and accounts to elevate Indegene’s positioning as a Strategic Partner and enable seamless client experience with better engagement. This role combines passion for client satisfaction, healthcare domain, digital technology, delivery leadership and work with multiple stakeholders to coach and mentor teams to grow the accounts. As the Engagement lead, you will be an Indegene single point of contact for delivery, strategic positioning, and escalation. The role will interface across key functions in commercial, medical (internal teams), internal stakeholders & external stakeholders / partners. You will oversee a matrix team assigned to the client delivery and assume accountability for the overall delivery of multi-service line engagements collaborating with practice leads, operations managers, and account managers

This key role works with a key healthcare client (and could be embedded within client digital campaign team) in delivering omnichannel marketing programs. You will be involved in new brand launches, growth brands, and work with strong digital and Omnichannel experts. You will provide strategic guidance, and help design, develop, and launch various Omnichannel campaigns and capabilities. You must be a strong leader and have both analytical and creative approached with the ability to explain difficult concepts to non-technical users and translate business requirements to solve problems. Must be able to represent Indegene at the highest levels within brand management and commercial operations.

Must Have

Key Responsibilities

Desired Profile:

• 10-15 Years of business experience including 5 years of Omnichannel delivery or operations experience with expertise in digital production (e.g. web development) and campaign management activities in Pharmaceuticals industry
• Strong ability to build and manage / grow customer relationships, as well as navigate complex buying and decision-making environments.
• Deep understanding of digital marketing tactics (e.g. websites, email, paid media, social media, SEO, mobile apps, etc.) and the technology platforms that enable them
• Manage multiple large-scale programs with complex and heterogenous technology landscape
• Strong written and verbal communication skills, including proven ability to communicate with technical and non-technical audiences alike

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.