Senior Manager, Participant Experience

What You'll Do:

• Operational Leadership & Delivery: Lead planning and coordination across multiple Participant Experience teams, roles,and/or client-specific programs to ensure effective execution of engagement strategies, campaigns, and education solutions. Oversee the implementation of new engagement capabilities, workflows, tools, or systems in partnership with business, technology, and client‑facing teams. Monitor operational and engagement performance (including delivery quality, adherence to standards, service commitments, and risk controls), identify gaps, and implement corrective actions to support consistent, high‑quality execution. Ensure continuity across day‑to‑day operations, issue escalations, and interdependent processes that impact the plan sponsor and participant experience.
• Strategic Alignment: Translate participant engagement communications goals into actionable plans aligned with broader business priorities, client needs, and growth objectives. Drive initiatives that improve scalability, effectiveness, and consistency of engagement delivery across channels. Partner with senior leaders and cross‑functional teams to support engagement delivery planning and execution. Stay attuned to client needs, emerging trends, and operational or regulatory considerations, adjusting execution plans as needed to maintain alignment with service standards and business objectives.
• People & Financial Management:Lead through senior contributors, providing performance coaching, development support, and workforce planning within assigned teams. Support talent development and readiness for next‑level roles. Manage a portion of the engagement program budget, as applicable, ensuring responsible use of resources and cost efficiency. Promote compliance with internal policies, regulatory requirements, and risk management standards while balancing client experience and operational outcomes.


• Take on special assignments as needed based on business needs.

Who You Are:

• 6+ years of related experience in participant engagement, education strategy, client consulting, financial services, or equivalent work experience demonstrated through one or a combination of the following: work experience, training, military experience, or education required
• 2+ years of indirect or informal leadership experience required
• Demonstrated ability to coach, develop, and influence highly professional teams, partners, and stakeholders to drive performance, accountability, and consistent results
• Proven experience leading engagement or service operations, with a track record of improving outcomes, service quality, and client or participant experience
• Strong capability to translate business strategy and priorities into actionable, scalable engagement plans that drive consistent, high‑quality execution
• Advanced problem‑solving and decision‑making skills, with the ability to navigate ambiguity and resolve complex issues through cross‑functional partnership
• Demonstrated success building credibility and influencing senior leaders and cross‑functional partners (e.g., distribution, product, marketing, legal, operations)
• Experience assessing operational and regulatory risk and balancing compliance, service standards, and experience goals
• Strong presentation and communication skills, including executive-level audiences
• Ability to travel up to 20–30%, including overnight stays

Salary Range Information: Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range: $104400 - $187200 / year Salary Details:

The following levels and locations are examples of market-specific salary ranges across different job levels and geographies. Candidates will be evaluated to determine the appropriate job level based on their skills and experience.

• Charlotte, NC:
  • Senior Manager, Participant Experience: $116,000 - $156,000 / year
  • Assistant Director, Participant Experience: $127,000 - $171,000 / year
• Des Moines, IA:
  • Senior Manager, Participant Experience: $110,200 - $148,200 / year
  • Assistant Director, Participant Experience: $127,000 - $171,000 / year
• Chicago/Minneapolis:
  • Senior Manager, Particpant Experience: $127,600 - $171,600 / year
  • Assistant Director, Participant Experience: $127,000 - $171,000 / year
• Los Angeles/New York City:
  • Senior Manager, Participant Experience: $139,200 - $187,200 / year
  • Assistant Director, Participant Experience: $127,000 - $171,000 / year
• Grand Island, NE:
  • Senior Manager, Participant Experience: $104,400 - $140,400 / year
  • Assistant Director, Participant Experiencie: $127,000 - $171,000 / year

Time Off Program: Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible: Yes Additional Information:

Work Environments

Job Level

Work Authorization/Sponsorship

Investment Code of Ethics

Experience Principal

Principal is an Equal Opportunity Employer

Posting Window: We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Date First Posted (TTF): 3/10/2026 Latest Post Date: Careers - US: 3/12/2026

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: #LI-Remote