Senior Manager Payments & Integration Services (Mashreq Digital Bank Pakistan)

Job PurposeResponsible for managing the critical applications of the bank payments processing platform. Works effectively with the business stakeholders, internal teams and vendor in ensuring the product road map and the payment platforms and process improvements. Ensure payments products delivery and support strategy are aligned with the management objectives and goals. Ensures strategic vendor partnership and aligning products / industry road maps of the Payment platforms with business strategy. Responsible for guiding and mentoring the team locally and ensuring high quality of delivery and cross functional expertise with the team.
Key Result AreasManage a diversified team of professionals locally and vendor resources who are responsible for the Payment applications support & project deliveriesProvide expertise and recommendations in the assessment of initiatives to support and enhance systemsPerform appropriate level of stakeholder management across business, technology and clientsEnsure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation levelLeading the team to adhere to project and delivery compliance, ensuring compliance of project delivery to PMO, QMS, risk, audit & architecture guidelinesWork as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectivesWorks with business representative, stakeholder to ensure alignment of delivery with the business demandInteract with the team of professionals who are responsible for payment applications (FCY and LCY) support and deliveryAssist the project delivery team during project deliveries as requiredConverge the requirements from regulators and effectively conclude on business requirementCollaborate closely with Product Owners and team members to identify and socialize product and deliverySupport and influence delivery operations within Payments platforms by continually looking for opportunities to streamline delivery, increase business value and measure platform value via metrics and measuresEffectively communicate and showcase the purpose and value of solutions being deliveredProvides strong analytical and problem-solving skillsDemonstrates effective techno-managerial skills, and Proven oratory and written skills
Operating Environment, Framework and Boundaries, Working RelationshipsInteract with project stakeholders from various business and functional reviewsProvide innovative approaches to business problems utilizing existing platforms, AI-ML, Automation tools and solutionsCo-ordination with business and third party stakeholders to manage their expectationEnsure that the management is (at all times) informed of all regulatory risks, issues and their statusAligns to the business continuity and Disaster Recovery plans as per technology framework
Problem SolvingFull compliance with the change management process for all deliverable and production rolloutEnsure Test and release management disciplineProblem and incident managementIncident are reviewed and ensure controls and resolutions in place to avoid similar incidents
Decision Making Authority & ResponsibilityHighlight any concerns affecting deliverables or product/platforms supportsUse effective judgement for achieving better results within an appropriate timeframeEnforce the company’s policies and procedures
Knowledge, Skills and ExperienceAbility to communicate clearly with business users and other teamsHands on expertise in payments domainIn depth knowledge on banking business and payment processesGood verbal and written communicationGood analytical / communication skills