Senior Manager, Process Improvement and Controls (Transformation Lead)

We’re partnering with a high-growth eCommerce consumer brand to find a Senior Manager of Process Improvement & Controls - you'll do a ton of Transformation work and be the right hand to the COO.

This role is unique because you'll get exposure to every area of the business:

• Finance, Operations, Supply Chain, Manufacturing, Commercial, Sales, etc.

There is a ton of room to make a huge impact: you'll need to thrive at the intersection of process design, risk management, and operational scalability. The company is evolving and is maintaining it's fast-moving, entrepreneurial culture while scaling by adding structure/automation.

I personally know the COO and team you'll support - they're all incredibly talented, smart, and good leaders - they get stuff done but also genuinely have a good time and like being around each other.

What you’ll do:

• Redesign and standardize processes across finance, operations, supply chain, and commercial teams.
• Build and implement SOPs to ensure clarity, compliance, and repeatability.
• Use Lean Six Sigma, Kaizen, or similar methodologies to eliminate inefficiencies and strengthen controls.
• Drive complex, cross-functional initiatives — aligning stakeholders, tracking milestones, and delivering results.
• Consolidate risk and control gaps into actionable projects with measurable outcomes.
• Lead change management efforts to ensure adoption and long-term success.

What we’re looking for:

• 7+ years in process improvement, internal controls, or program/project management.
• Proven ability to design and implement end-to-end processes.
• Certifications such as PMP, Lean Six Sigma (Green Belt+), SCRUM, or Kaizen are strongly preferred.
• Strong communication skills to turn complex problems into simple, actionable steps.
• Experience in consumer products, retail, or e-commerce is a plus.

Details:

• Hybrid Schedule : 3 days a week in Manhattan office
• Compensation: $155-$170k base salary + cash bonus and flexible for the perfect candidate