Senior Manager - Quality

Key Responsibilities:

• Good experience knowledge in Quality management Systems Process Improvement Service Delivery Quality Management Systems
• Good working knowledge of Quality Control methodologies
• Good working knowledge of Root Cause Analysis RCA Failure Mode Effects Analysis FMEA Lean methodologies
• Experience on Quality Assurance practices leading Stable and predictable process performance
• Experience in leveraging proven expertise in replicating key best practices and standards realizing cross industry synergies
• Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
• Experience in managing transition accounts and driving early stage interventions to ensure Right first time implementation of quality processes
• Process Improvement Methodologies Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs
• Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits
• Ability to analyze complex data and share key process and business inferences insights with the leadership team
• Ability to project manage complex change initiatives by partnering with clients
• Lean and Six Sigma concepts understanding ability to demonstrate quality concepts and leveraging to meet business objectives
• Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
• Strong communication skills

Preferred Skills:

Quality->Quality Operations