Senior Manager - Quality & Service Excellence

Job Summary

Responsible for managing Quality, Service Excellence & Innovation for distribution channels. The candidate is expected to lead & deliver outcomes in areas of Revenue, Cost Save/Avoidance & Customer Experience through transformational quality initiatives. Key deliverable areas will be leading large scale CFT projects using methodologies like Lean Six-Sigma/Design Thinking/Innovation, Managing Process Excellence Training delivery and building the Quality DNA in the organization.

KEY RESPONSIBILITIES

Project Management and Delivery - Six Sigma

• 
  Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions driving business growth & revenue.

• Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance.

• Facilitating change & stakeholder management as part of transformational programs and improvement projects

• Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.

• Work with project teams for representing the function/organization in various external/internal Quality Competitions.

• Conduct internal/external benchmarking and in-sighting for best practice identification and replication

Process Excellence (Business Process Management System, BPM)

• 
  Drive end to end BPM with functional teams for improving process efficiency and process maturity index.

• Enable process gap analysis with business teams with solution identification and monitoring to ensure deployment

• Work with business training teams to design process level training and certification program and drive adoption in partnership with business

Quality Culture and Capability Building

• 
  Building and measuring Quality – DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.)

• Reporting of Quality initiatives to Sr. management

Support in last mile deployment of all Quality initiatives at functional level

Desired qualification and experience

§ Knowledge of insurance sector is preferred.

§ Experience in design thinking, innovation in addition to DMAIC.

§ Experience of team management & development.

Graduate with 6-8 years’ experience
Process improvement experience via Kaizens and other LEAN tools.

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply