Senior Manager, Quality Systems

About Company:

Join Our Team at HuFriedyGroup – Innovating Excellence in Dental Instrument Manufacturing

HuFriedyGroup is a leading manufacturer of dental instruments and infection prevention products. Our 10,000-plus products, hand-crafted by highly skilled artisans, are known for their precision, performance, longevity, reliability, and quality. To help dental professionals be The Best in Practice, HuFriedyGroup provides a unique combination of world class products, value-added services, clinical education, and dental community platforms that result in superior clinician performance and enhanced safety for dental professionals and their patients. Working at HuFriedyGroup is so much more than a job, as every employee has a part in driving and supporting the organization’s inspirational vision to be a global force in advancing dental performance through Best-In-Practice dentistry that improves lives around the world.

Position Summary:

The Senior Quality Manager is responsible for leading quality improvement for complex or multi-site manufacturing or service facilities. This position takes the lead in developing, adopting, and maintaining state-of-the-art quality practices for sites which have multi-faceted product/service lines and associated regulatory requirements. The Senior Quality Manager assumes overall responsibility in ensuring that the site maintains operational and quality systems in a state of compliance to domestic and international standards. The role is responsible for the organization, documentation, and maintenance of the quality system to be compliant with, as appropriate, the following standards: ISO 9001, ISO 13485, MDSAP and CFR Part 820/211, EU MDR, and other applicable standards. This role leads the local site(s) efforts focused on product/service quality improvement, supplier quality, process quality, new product/service development quality and quality system compliance. The Senior Quality Manager serves as the Management Representative for the assigned site(s) and is responsible for ensuring the quality system meets all applicable regulatory standards.

Job Duties:

• Lead the organization’s Quality staff to ensure compliance to the overall Quality Management System and drive continuous improvement.
• Lead the organization’s Quality staff to ensure alignment to manufacturing and servicing operations, support Lean efforts and drive quality improvement for products and services.
• Work closely with Senior Management to provide strategic direction and development of the organization’s quality strategies and tactics.
• Provide quality viewpoints and opinions on future product and service development.
• Provide coaching, mentoring and leadership to the Quality staff.
• Serve as the site’s Management Representative and lead the organization’s Management Review process.
• Ensure compliance with appropriate domestic regulatory and international standards and requirements.
• Lead the organization's continuous improvement process; including data analysis, improvement projects and process capability to improve key metrics as measured by the product/service quality dashboard.
• Lead and develop effective production and process controls.
• Manage the complaint handling processes to insure customer responsiveness and product and process improvements.
• Ensure compliance to the New Product Development process and assurance that the Product Requirements Document includes key quality performance metrics.
• Assess new designs for manufacturability, testability, and reliability to ensure the Quality risks and deliverables of the New Product Development process meet the required application reliability and design intent.
• Determine supplier qualification risks based upon criticality of component and supplier process capability.
• The position requires a level of authority to conduct and direct required activities such as quality planning, personnel management, and regulatory compliance.
• This individual has autonomy to perform the duties of Person Responsible for Regulatory Compliance (PRRC) on behalf of HuFriedyGroup legal manufacturing entities under the EU MDR. This individual shall suffer no disadvantage within the organization in relation to proper fulfilment of his or her duties in lieu of article 15 of the EU MDR.
• Perform other duties as assigned.

Specific Work Requirements:

• Minimum 10 years experience in Manufacturing/Quality Engineering and/or Quality Systems.
• Minimum 10 years experience working in an ISO certified environment.
• Minimum 6 years experience in a Quality leadership role.
• Must fulfill the experience requirements listed in Article 15 of the EUMDR (PRRC).

Specific Work Preferences:

• Minimum 10 years experienced in ASQ, QSR or familiarity with QSR/GMP regulations.

Specific Skills and/or Business Competencies:

• Excellent critical thinking skills.
• Focus on identification of potential issues and continuous improvement.
• Experience working on cross-functional teams and on own initiative.
• Demonstrated excellent organizational, oral, and written communications skills.
• Must have PC experience, as well as working familiarity of desktop applications including Excel, Word, and PowerPoint.
• Experience with statistical analysis software and Visio preferred

Equal Employment Opportunity & Accessibility Statement

HuFriedyGroup is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, gender, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you require reasonable accommodations to apply for a position, participate in the recruitment process, or perform essential job functions, please contact us at 773-868-5534. We are committed to supporting you throughout your journey with HuFriedyGroup!