Senior Manager – Space planning (Floor Planning) Analytics (Retail)

Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager – Space planning (Floor Planning) Analytics (Retail)
In this role, you will be responsible for optimizing category and product spacing and placement within retail stores, using analytical and creative skills to ensure right allocation of space and flow of merchandise.
This role involves collaborating with cross-functional teams, analyzing data, and implementing strategies to maximize the use of physical retail spaces.

Roles and Responsibilities

• Accountable for ensuring accurate implementation Space planning strategies and activities carried out by the team.
• Ensuring right space allocations to maintain right flows and adjacencies
• Ensure compliance with the established internal control procedures
• Manages, maintains, reviews, and improves the SLAs, critical metrics and other Business and Customer Metrics in line with our business strategies.
• Ensure team is trained on all corporate/process and skill-based trainings and knowledge retention and improvement in the team
• Review the SOP Documentation and content creation/improvement.
• Pro-actively identify the issues or client needs and act
• Lead the monthly governance meeting with the clients, process leader and maintains a strong client relationship with the key stakeholders
• Define Roles and Responsibilities for each role within Operations together with goals and objectives.
• Drive continuous improvement, Process optimization, Implement process standardization, simplification and automation to enable efficient and effective delivery of Space planning capabilities.
• Collaborate with cross-functional teams to ensure alignment of team’s initiatives with overall business strategies.
• Lead, coach, and develop a team of Members aimed at delivering highly productive processes and program.
• Performance management: To observe, assess & record Team member performance on key metrics and leverage this data for pay & hike recommendations.
• Succession planning: To identify, plan & activate back-ups in cases of Team member movement, attrition etc. via timely training & coaching.
• Staffing & hiring: To understand job & skill requirements & conduct timely hiring to staff the team to manage expected outcomes.
• Maintain attrition at the lowest level as per corporate target and proactively plan & execute people movement during high volume or attrition.
• Leads and supports the operations and governance inclusive of people, process, policies and oversees systems maintenance.

Tools and Technology –
Space Planning Software:
JDA/Blue Yonder Space Planning/ Relex Solutions/Nexgen/ Dotactiv/ Apollo Retail or any other industry specific space planning tools
Data Analytics and Visualization:
Microsoft Excel, Tableau, Power BI
Minimum Qualifications

• Bachelor’s or Master’s in Retail/Operations Management/B.Arch/BE Civil/Interior designing.
• Prior retail/Space planning/ Operations experience

Preferred qualifications

• Self-directed focus and ability to prioritize within an ambiguous environment.
• Ability to execute and follow through on high-quality output, with limited oversight.
• Exceptional analytical & problem-solving skills, with attention to detail and ability to make data-backed decisions
• Ability to thrive in a fast-paced, dynamic environment
• Ability to execute and follow through on high-quality output
• Ability to work with cross-functional teams and influence/rally/align them towards a common org/business goal.
• Strong verbal & written communication skills.
• People management experience
• Ability to balance priorities across multiple internal and external stakeholders
• Ability to learn new systems quickly and leverage systems and information to influence others

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.