Senior Manager, Tech Strategy - AI, Technology Business Enablement

The Strategic Workforce Planning (SWP) team within the Technology Business Enablement (TBE) organization helps American Express align its technology workforce with enterprise needs. The team serves as a strategic advisory partner to senior technology leadership providing Enterprise Technology Services (ETS), ensuring the right talent is available at the right place, time and within optimized global cost structure to support technology portfolio demand. SWP collaborates with ETS Portfolio, ETS Finance, Talent Acquisitions, Global Real Estate, Technology Vendor Management and other enterprise partners to deliver forward-looking, data-driven insights on workforce planning, organizational design, and location strategy - enabling coordinated decisions that support scalable growth and long-term business outcomes

The Sr. Manager, Tech Strategy – AI of SWP Team will play a key role in consulting ETS orgs and CIO on impact of AI on future of work while closely collaborating with internal ETS partners to drive enablement and validation

• MBA or equivalent qualification preferred; Bachelor’s degree in Business, Computer Science, Engineering, Data Science, or a related field considered as an advantageous
• Background in management consulting or internal consulting, with experience delivering initiatives across technology strategy domains such as AI Advisory and Enablement, Tech M&A, CIO Advisory, Digital Transformation, Technology Value Creation, Emerging and Future Technologies, and Portfolio Rationalization
• Preferred experience across AI/ML strategy, product management, technology strategy, strategic workforce planning, people analytics, and/or talent management initiatives
• Demonstrated ability to analyze complex technology and industry trends and translate insights into clear, actionable strategies
• Demonstrated experience developing AI or emerging technology roadmaps, translating strategic vision into actionable implementation plans
• Proven ability to build business cases, define use cases, and evaluate ROI for AI or advanced analytics initiatives
• Strong understanding of AI/ML concepts, including generative AI, automation, predictive analytics, and enterprise AI platforms (technical depth not required, but strong working knowledge expected)
• Program management experience leading end-to-end strategic initiatives across key business verticals preferred
• Strong hands-on familiarity with AI-powered research and productivity tools, with demonstrated ability to integrate AI into day-to-day workflows and strategic problem-solving
• Preferred familiarity with AI governance, responsible AI frameworks, and data privacy considerations
• Demonstrated strengths in relationship building, customer-centric design, customer journey mapping, and external benchmarking
• Preferred experience collaborating with external vendors, startups, and industry innovators to evaluate disruptive technologies and assess their applicability within the payments ecosystem
• Preferred experience supporting business-critical, cross-functional initiatives to assess and integrate technology strategy within broader enterprise objectives

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .