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Senior Manager - Trade Operations
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Mandate Requirements
- Technical – comprehensive knowledge of Trade Transactions and Trade Documentation, knowledge of Documentary Letters of Credit, the International Chamber of Commerce (ICC) rules, Uniform Customs Practices (UCP 600),, International Standby Practices (ISP 98), URC522, URR725, ISBP and URDG
- Certified Documentary Credit Specialist (CDCS)
- Demonstrate conceptual and innovative thinking with customer centric focus.
- Ability to analyze processes / documents / issues from every angle and provide solutions, both tactical and strategic
- Minimum 10 Years’ experience in Trade Operations in a reputed bank / financial institution
- Graduate / Postgraduate
- Excellent communication skills with ability to negotiate with senior stakeholders. Must have proven people management skills preferably running a team for at least 3 years.
About Emirates NBD
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
What You Will Be Doing
- Lead a team (11) responsible for the delivery of Import products covering issuance and amendment of all Letters of Credit as well as related bill activities. The role-holder retains final say over workability of any issued instrument ensuring adherence to industry regulations and the banks own policies / procedures.
- Lead the drive to instill a customer service ethic / focus moving away from an SLA based mentality to the delivery of a Turn Around Time (TAT) mindset which is a key differentiator for ENBD in the market.
- Have full accountability for the performance and results of the Imports Team from a revenue and financial risk perspective.
- Proactively engage stakeholders / customers to develop a deep understanding of market trends / expectations aligning strategic actions accordingly. Part of this involves the completion and delivery of customer service reviews further cementing our relationship and driving revenue generation.
- Develop, maintain, and assume responsibility for related operational procedures in line with set policies and guidelines.
- Maintain a robust risk control environment and proactively identify / resolve complex issues with reference to other stakeholders / risk stewards as prescribed by group policies and procedures.
- Provide advisory and market knowledge to stakeholders as and when required. In addition to the responsibilities relating to Imports, the jobholder will act as a deputy to the Head of Trade and assist in the development and execution of strategic plans for all of Trade Operations (all sub divisional areas) in line with business / function objectives / strategy employing appropriate project methodologies to deliver outcomes within agreed timelines.
What We are Looking for
- Technical – comprehensive knowledge of Trade Transactions and Trade Documentation, knowledge of Documentary Letters of Credit, the International Chamber of Commerce (ICC) rules, Uniform Customs Practices (UCP 600),, International Standby Practices (ISP 98), URC522, URR725, ISBP and URDG
- Certified Documentary Credit Specialist (CDCS)
- Demonstrate conceptual and innovative thinking with customer centric focus.
- Ability to analyze processes / documents / issues from every angle and provide solutions, both tactical and strategic
- Minimum 10 Years’ experience in Trade Operations in a reputed bank / financial institution
- Graduate / Postgraduate Candidate must have team handling experience for minimum 3 years.
What We Offer You
- Competitive salary package.
- Strong emphasis on work-life balance and employee wellbeing.
- Access to world-class Learning & Development platforms for career growth.
- Generous annual leave and comprehensive Private Healthcare coverage. Preferential banking facilities for employees.
Why Join Us
We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants, only SHORTLISTED candidates will be contacted.
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