Senior Manager Training - GO/JC/380/2025

Job Description

Role involves leading a team of training professionals to design and deliver impactful learning programs that enhance agent performance, ensure quality service delivery, improve customer satisfaction, and support overall business objectives.

Develop, implement, and refine the comprehensive training strategy for all aspects of contact center operations, aligning with overall business goals.

Minimum of 10-12 years of progressive experience in training and development.

Experience in training for both voice and non-voice (e.g., chat, email, social media) contact center processes.

Expertise in creating engaging and effective learning content.

Demonstrable experience with various training methodologies, adult learning principles, and instructional design concepts.

Skills Required

RoleSenior Manager Training

Industry TypeITES/BPO/KPO

Functional AreaITES/BPO/Customer Service

Required Education Graduation

Employment TypeFull Time, Permanent

Key Skills

• CONTACT CENTRE TRAINING
  
  

Other Information

Job CodeGO/JC/380/2025

Recruiter NameMaheshwari Balasubramanian