Senior Manager - Utilities and Critical Infrastructure (DEL 3)

Job Summary

The Senior Manager – Utilities & Critical Infrastructure leads the governance, reliability, and operational performance of all utility systems and critical infrastructure supporting Qiddiya Workers Villages.

Roles and Responsibilities

• Lead governance and oversight of all utility systems and critical infrastructure.
• Establish preventive and predictive maintenance strategies for critical assets.
• Ensure statutory and regulatory compliance for utilities operations.
• Develop contingency and emergency response plans for system failures.
• Oversee utilities service providers and OEMs against KPIs and SLAs.
• Lead failure investigations and reliability improvement programs.
• Provide technical leadership for upgrades and expansion projects.

Key Deliverables and Accountabilities

• Reliable and uninterrupted utility services.
• Preventive maintenance and reliability programs.
• Emergency response and business continuity plans.
• Compliance records and statutory inspection documentation.
• Capital planning and lifecycle strategies.

KPIs / Performance Metrics

• Utility system uptime for critical services.
• Unplanned outage frequency and duration.
• Preventive maintenance completion rate.
• Compliance audit score.
• Mean time between failures for critical systems.

Required Qualifications and Certifications

• Bachelor’s degree in Engineering or related field.
• Professional engineering certifications preferred.

Experience Requirements

• Minimum 10 years of experience in utilities or critical infrastructure operations.
• At least 5 years in a senior leadership role managing mission-critical systems.

Technical and Professional Competencies

• Utilities systems management.
• Critical infrastructure reliability planning.
• Regulatory compliance management.
• Root cause analysis and failure investigation.
• Capital planning and lifecycle management.

Behavioral Competencies

• Leadership and accountability.
• Stakeholder engagement and collaboration.
• Decision-making under pressure.
• Integrity and professionalism.
• Continuous improvement mindset.

Authority and Decision-Making Limits

• Approve corrective actions for critical utilities.
• Authorize emergency interventions.
• Escalate critical risks to executive leadership.