senior manager, Vendor Management

Now Brewing – Vendor Management Leaders! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

We are recruiting for a new leadership role – senior manager, Vendor Management, Global Business Services. This role is a part of the newly created Central Capabilities function for Global Business Services (GBS). This leader ensures Starbucks’ strategic alignment across all third-party managed services partners. This role safeguards value delivery by overseeing contracts, governance forums, and vendor performance, embedding accountability and innovation into the vendor ecosystem.

In This Role, You Will

Model leadership behaviors that are grounded in Starbucks’ Mission and Values. Drive the engagement, development, and performance of all members of the team. Set goals and actively provide partners with coaching, feedback, and development opportunities.

Lead the Vendor Management Function including governance forums that ensure vendors deliver consistent quality, cost efficiency, and innovation in line with Starbucks strategy. Service as the escalation point for vendor concerns, ensuring swift resolution and accountability across contractual and operational dimensions.

Cross- Functional partnership to maintain strong working relationships with external vendors and internal stakeholders to balance performance with continuous improvement opportunities

Contract & Risk Management to ensure the MSP delivers measurable outcomes in compliance with the contract

Enjoy working on an energetic, fun team and drive the business forward as part of a highly collaborative team, while acting in accordance with Starbucks guiding principles.

We’d Love To Hear From People With

7+ years in vendor management, procurement, or outsourcing governance, with demonstrated responsibility for multi-vendor relationships

3+ years leading contract negotiations and vendor governance forums

Experience managing BPO or MSP performance across multiple geographies and functions

Strong expertise in contract management, vendor performance oversight, and commercial negotiations

Ability to design and execute governance frameworks, including escalation models, SLA enforcement, and gainshare tracking

Knowledge of managed services, BPO/outsourcing markets, and emerging vendor delivery models such as Build-Operate-Transform-Transfer (BOTT)

Skilled at balancing compliance, risk management, and value delivery

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
  
  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258.