Senior Manager/Manager - Student Housing, Office of the Vice Provost, Students

Introduction:

Aga Khan University, chartered in 1983 as Pakistan's first private international university, is committed to the provision of education, research, and health care of international standard relevant to Pakistan and the region. The affiliated Aga Khan University Hospital has well-equipped investigative services and provides state-of-the-art clinical facilities.

The Senior Manager/ Manager, Student Housing provides strategic leadership for all on-campus and off-campus student housing, ensuring a safe, inclusive, and development-centred living environment that supports student wellbeing, academic success, and holistic growth. Reporting to the Vice Provost, Students, the role plays a critical part in shaping the student housing experience as an integral part of university life and an extension of the university’s educational mission.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Aga Khan University invites applications for the position of Senior Manager/Manager, Student Housing in the Office of the Vice Provost, Students.

Responsibilities:

You will be responsible to:

• Champion the vision and delivery of a new student leadership program, alongside the overall housing portfolio, which promotes student wellbeing, belonging, personal development, and academic success.
• Provide senior oversight of all student housing operations, ensuring consistency, quality, safety, and compliance across varied housing communities.
• Establish and uphold community standards that balance care, accountability, and respect, serving as a senior resource for complex student concerns and conflict resolution.
• Strengthen and formalize emergency preparedness and response protocols for student housing, coordinating with the Counselling and Wellness Office, Student Health Office, Security Office, and key stakeholders to ensure timely and compassionate support.
• Collaborate with Student Affairs and University leadership to plan for future housing needs, including the development and operationalization of new off-campus housing.
• Oversee capital and operational budgets for student housing, ensuring responsible financial management, sustainability, and alignment with institutional priorities.
• Develop, review, and implement student housing policies that reflect best practices in student affairs, regulatory requirements, and the evolving needs of a diverse student population.
• Manage and develop housing staff while partnering across the University to deliver a cohesive, high-quality student experience.

Requirements:

You should have:

• Master’s degree required in Student Affairs, Higher Education Administration, Public Administration, Social Sciences, or a related field; advanced training in student development or risk management preferred.
• Minimum 6–8 years of progressively responsible leadership experience in student housing, student affairs, hospitality, or a comparable multi-site service environment.
• Demonstrated expertise in student wellbeing frameworks, crisis response, community standards, conflict resolution, and inclusive community-building.
• Proven financial and operational leadership, including management of operational and capital budgets, and third-party vendor oversight.
• Strong people leadership and institutional partnership skills, including leading teams and collaborating effectively with all Student Affairs offices, security, facilities, and academic stakeholders.

Comprehensive employment reference checks will be conducted and only shortlisted candidates will be contacted.