Junior Network Administrator

Purpose and Scope of the Job

Under direct supervision, the Network Administrator is responsible for the planning, design, optimization, and management of the organization’s network infrastructure. This includes both active and passive components such as switches, routers, wireless controllers, access points, IP telephony, cabinets, and cabling infrastructure. This role ensures the availability, security, and overall health of network devices across DASH locations. The position requires hands-on involvement in planning, deploying, troubleshooting, and coordinating with vendors and subcontractors, while addressing complex network issues as they arise. Responsibilities also include installation and configuration of network-based software applications, providing support, responding to queries, documenting changes, and assisting with testing, assessment, diagnosis, and resolution of network service outages and incidents. May require on-call support for after-hours maintenance and occasional site visits for troubleshooting the issue.

Main Duties and Responsibilities/Performance Standards

• Assist in the installation, configuration, and maintenance of network devices such as Firewalls, routers, Layer 2/Layer 3 switches, Wireless Access Points (APs) & Wireless LAN Controllers (WLCs).
• Support and troubleshoot of IP Telephony systems (VoIP phones, call routing, extensions, CUCM or similar platforms).
• Assist in managing VLANs, trunking, basic routing, IP addressing, Network access control (Cisco ISE), access control lists (ACLs), segmentation, and patch management of network devices.
• Monitor network performance and troubleshoot connectivity issues (LAN/WAN/Wi-Fi). Analyze logs and alerts using monitoring tools to prevent outages and resolve issues.
• Assist in Optimizing and fine-tuning network performance to ensure security, stability, and high availability.
• Prepare, update and maintain technical documentation including network configurations, installations, diagrams, backup/recovery procedures, standards, and service records.
• Maintain an accurate inventory of all network hardware, software licenses, and related assets
• Follow instructions and perform other job-related duties as assigned by senior team members, supervisors or team leads.
• Contribute to internal and external IT/security audits by providing accurate network records
• Provide technical training and guidance to junior IT staff on networking best practices. Engaging in projects to provide network related input.

Other Preferences: Candidates who are currently in Kuwait and have a valid transferable 18 residency.