Network Administrator

Purpose and Scope of the Job: Under direct supervision, the Network Administrator is responsible for the planning, design, optimization, and management of the organization’s network infrastructure. This includes both active and passive components such as switches, routers, wireless controllers, access points, IP telephony, cabinets, and cabling infrastructure. This role ensures the availability, security, and overall health of network devices across DASH locations. The position requires hands-on involvement in planning, deploying, troubleshooting, and coordinating with vendors and subcontractors, while addressing complex network issues as they arise. Responsibilities also include installation and configuration of network-based software applications, providing support, responding to queries, documenting changes, and assisting with testing, assessment, diagnosis, and resolution of network service outages and incidents.

Main Duties and Responsibilities/Performance Standards

• Installing and configuring Cisco Switches
• Managing & maintaining Wireless networks
• Managing & maintaining IP telephony system
• Managing & maintaining routing
• Managing & maintaining internet and other connections
• Monitor, optimize, and tune network performance to ensure security, stability, and high availability
• Engaging in projects to provide network related input
• Monitor network devices and proactively analyze logs and alerts using monitoring tools to prevent outages and resolve issues
• Establish and maintain adequate backup and recovery for all network devices
• Prepare, update, and maintain technical documentation including network configurations, installations, diagrams, backup/recovery procedures, standards, and service records
• Ensure quality and patient safety practices are followed
• Provides and promotes people centered care
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs
• Follow instructions and perform other job-related duties as assigned by senior team members, supervisors, or team leader
• Contribute to internal and external IT/security audits by providing accurate network records
• Coordinate with ISPs and vendors for escalation, troubleshooting, and SLA compliance
• Participate in ITIL-based processes for incidents, change, and problem management
• Support disaster recovery planning and conduct periodic network failover testing
• Implement and maintain network security controls, including access control lists (ACLs), segmentation, and patch management of network devices
• Perform regular vulnerability assessments and support remediation of identified risks
• Maintain an accurate inventory of all network hardware, software licenses, and related assets
• Provide technical training and guidance to junior IT staff on networking best practices

• Strong understanding of TCP/IP, routing, switching, and networking protocols across diverse environments and topologies
• Ability to learn new technologies quickly, stay self-motivated, and adapt to evolving environments
• Ability to work effectively under pressure and prioritize competing tasks
• Be articulate, clearly spoken, and able to deliver telephone support in a friendly & professional manner
• Be a team player, ability to work both within a team and individually
• Knowledge of system utilities, operating systems, and data processing operations in large, multi-site environments
• Excellent communication skills
• Strong problem-solving and analytical skills for root cause analysis of outages and issues
• Use discretion in handling confidential data
• Ability to prepare and maintain high-quality technical documentation and network diagrams.
• Experience with cloud and hybrid networking (e.g., Azure, AWS, or M365)
• Familiarity with VMware, Nutanix networking

Principle Working Relationships and Remarks

• IT Staff
• Hospital Staff