Senior Officer - Catering (Quality)

Main Objectives

Ensures the implementation of quality and hygiene standards for food supplied to airlines, which is essential for maintaining reputation and customer satisfaction. Monitoring production, adhering to weight specifications and recipes, and providing technical advice optimize operations and minimize waste. Compliance with hygiene and safety regulations protects employee and customer well-being. Overall, this role directly impacts customer satisfaction, operational efficiency, profitability, and organizational reputation.

Main Duties

o Analyses and checks customer food requirement constantly. Includes reporting on standards, quality, quantity, presentations and weight to ensure compliance and meeting customers’ requirements.

o Monitoring the raw materials received, which includes checking for expiration dates, quality, receiving temperature, and vehicle temperature. This ensures that the items are safe for use by the catering sections and compliant with food safety standards.

o Conduct random spot checks for the items stored in different sections within the catering and highlight any near expiry items, damaged or expired products to the departments to ensure no outdated items are being used.

o Ensures that food is stored and rotated properly by updating the daily checklist to comply with food safety procedures and to have a historical record as a reference.

o Monitor the temperature of food from receipt of goods to delivery to the aircraft ensuring minimum time/temperature abuse throughout the whole food preparation process to ensure compliance with food safety procedures and ISO requirements.

o Ensure all the catering staff are following the correct use of PPEs and report any staff that are not following the procedure to ensure all staff compliance with the food safety requirement.

o Conduct random checks of catering facilities such as chillers, freezers, storage areas and kitchen operational areas and report any issues to maintenance or department sections to ensure a safe food working environment is maintained.

o Report on the necessary training needs for catering staff. This involves identifying areas where additional training or development is required and providing recommendations to address those needs. This is to ensure that the catering staff have the necessary skills and knowledge to perform their roles effectively and meet the required standards.

o Comply with Company's and airport authorities’ health, safety & security requirements.

o Carries out other similar or related duties as directed by the management.

Minimum Requirements

Education:

o Minimum Diploma in Business Administration.

Experience:

o Minimum 3 years of experience in a similar field.

Other Essential Requirements:

o Good knowledge of spoken and written English.

Certificate in HACCP/Food Safety.

Job Type: Full-time