Senior Officer - Customer Service

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Responsibilities

Maintain a high standard of customer service at the site and deal with all customers in a highly professional and cordial manner.

Keep the counter uncluttered and clean and give top priority to the work.

Divert customers to VIP Service section (Up-selling) to generate revenue.

Receiving customers by Greeting, Welcoming them.

Guide & clarify the queries as per the customers' request.

Proceed with the transactions as per RTA guidelines.

Maintain RTA KPI for the processed transactions; Waiting Time: 80% of the customers waiting time should be less than 10 minutes.

Avoid any customers complaints.

Issue token for the queue management system, as per the required service of the customers.

About Us

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: 'Enhancing Life.'

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

About The Team

With over four decades of expertise in complex construction and engineering, Al Ghurair Infrastructure delivers integrated solutions across project management, fabrication, and facilities management. From iconic landmarks to large-scale developments across the Middle East, Africa, and India, our specialised businesses work seamlessly to deliver end-to-end infrastructure excellence.