Senior Officer - Inside Sales

Sales Operations

• Liaises with internal departments as and when necessary to ensure customer requirements are met in what related to Sales Operations
• Monitors the production schedule and shipments and advises the Controller if in case of major concerns with regards to customer requirements in order to ensure the resolution of issues and the provision of highest standards of customer service.
  

  Sales Contracts Management

  • Oversees the updating of Customer Master Data in SAP to ensure price calculations meet contractual agreements and ensures the release of the order for invoicing when appropriate
  • Communicates with Customers/Regional Representatives/Offices both verbally and in writing in order to provide status updates on the relevant contract when necessary and follow-up on the required actions
  • Provides guidance and advice to support the Inside Sales team in the preparation of sales contracts and ensures proper follow-up until final authorisation
    

    Customer Service

    • Oversees the day-to-day operations of the respective sales region to ensure that prompt, accurate and timely services are provided to the customer
    Manages the establishment and maintenance of liaisons with internal departments to follow-up on customer inquiries and ensure high levels of customer service quality.
    

    People Management

    • Manages the training of new staff in the concerned department to ensure the individuals are aware of all operational requirements as well as of applicable policies, procedures and quality standards
    Supervises the activities and work of subordinates by providing formal and informal feedback to ensure that all work within a specific area is carries out in an efficient manner and in accordance with set individual targets.

Authority/ Decision making:

• Thinking within clearly defined policies, principles and specific objectives, under readily available direction.
• Work is subject to periodic review against targets with the focus being on the delivery of medium-term results.
• Reports on a regular basis to line manager on operational activities, challenges and issues faced, mitigations taken.

QUALIFICATIONS & SKILLS:

Minimum Qualifications:

Bachelor’s Degree in Business Administration or related specialisation

Minimum Experience:

3 - 5 years relevant experience in managing contracts and customer orders on a daily basis as well as managing small group of people.

Skills:

• Microsoft Office, Email, Internet
• Knowledge of ISO/TS requirements for Marketing & Sales and casting operation
• Knowledge of commercial and operational systems/processes
• Analytical skills
• Excellent verbal and written communication skills
• People management skills
• Planning and organising skills
• Problem solving skills
• Interpersonal skills
• Knowledge of operational systems/processes