Senior Officer - Staff Accommodation Relations

Job Description

Establish and maintain harmonious working relationships between all customers and the organization, specifically by handling customer complaints and concerns and reaching mutually satisfactory resolutions.

Responsibilities

Core Responsibilities:

• Contribute to the development of One Stop Shop processes and procedure improvements to ensure the delivery of world-class service to customers.
• Assist to resolve day-to-day operational issues related to internal and external customer relations.
• Stay up to date on the services and the associated processes (including rules and regulations) offered by Communities Affairs.
• Provide the necessary support to educate customers on the required information and the importance of accuracy, while explaining the rules and regulations governing different services.
• Maintain a high level of quality interaction with customers throughout the entire customer service process/journey.
• Re-emphasize the rights and associated responsibilities of the Customers and inform about the other services offered by the Communities Affairs
• Follow up with the Customers to ensure that renewal processes and procedures of the Communities Affairs are implemented
• Work closely with both, the Customers to ensure that renewal processes and procedures of the Communities Affairs are implemented and with other sections to bring the transaction to a closing point at the earliest.
  
  

People Management Responsibilities:

• N/A
  
  

Strategic Responsibilities:

N/A

Qualifications

Educational and Technical Qualifications:

• Bachelor's degree in Business Administration or a related field. Master's degree is a plus.
  
  

Language Skills:

• Written and Spoken English is essential; Arabic preferred
  
  

Years of Experience:

• A minimum of 1-4 years of experience in a similar role
  
  

Nature of Experience:

• Experience in the stakeholder management and customer services within a commercial environment
• Strong analytical and research skills
• Strong interpersonal skills and the ability to collaborate effectively with individuals at all levels of the organization.
• Experience with presenting information to groups and managing projects.
• Strong strategic thinking and problem-solving skills.
• Skills in Administrative Regulation
• Planning and organization
• Excellent computer skills including MS Office