Senior Officer, Trade Finance Operations (Emiratised Role)

T he job-holder is responsible for processing all Trade Finance products ( Funded & Unfunded) in Trade Middle office and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank’s / Regulator’s Compliance standards.

Trade Finance department- Middle Office Unit facilities execution of all Trade transactions originated primarily by WBG (CIB, CB, FI, IB and Islamic Banking) and by Consumer Banking Group.

Generic Accountability
Policies, Systems, Processes & Procedures
Follow all relevant departmental policies, processes, standard operating procedure and instruction so that work is carried out in controlled and consistent manner.
Demonstrate compliance to organization’s value and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement
Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting
Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Job Specific Accountabilities
The Job-holder is responsible for processing in a sub section of operation, within a specific product or functional area and ensure quality and timeliness of the delivery in cost-efficient & error- free manner, subject to high risk management and Bank’s / Regulator’s compliance standards S/he is expected to support the department in
Pre - Processing transactions pertaining to Trade Finance products

• Interact with customer/internal stakeholders in query resolution, support, and technical guidance
• Ensuring adherence to agreed SLA with timely updation of transaction in the appropriate system, along with ownership for review of related SOP
• Minimising operational risks for the Bank by ensuring that all transactions processed comply fully with underlying customer or internal instructions and that these instructions are properly processed.
• Assisting the Supervisor and Section Head in delivery and support function including periodic self-assessments, preparation of statistical data and performance MIS,
• Daily and Monthly Proofing and reconciliation, Business Continuity planning and correspondence of routine business nature
• Evolving as a subject matter expert and support the section in Testing and Training for relevant Product related enhancements, technical assistance, and service requests
• Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
• Maintaining the highest level of internal and external customer satisfaction standards
• Must live up to the core values and be able to challenge any process / procedure, share ideas and initiatives across teams / units.
• Pursue opportunities for enhancing operational efficiencies, customer service and operational controls by identifying process improvements
• Prepare statistical data for internal and external relationship
• To escalate transactions of unusual/ suspicious nature and matters requiring attention of higher authority
• To ensure safe custody of records.
• Generate Cost reduction ideas and following up for implementation during the year
• Support Multi desk and multi-function within the department

Specific Accountability

• Zero Ops Loss; NIL near miss/ income leakage event, target zero high risk error
• Target Zero complaints, minimum 98 percent adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• NIL unauthorized breaches in Policy/regulatory requirement ad SOP’s. Satisfactory rating in all audits-INA/RMU/OCS/Self- Assessment.
• NIL breaches in housekeeping (reconciliations. Tracers ,DCFCL etc)
• NIL critical findings in regulatory/external/internal audits
• No. of PI (Process improvements) proposals found fruitful by management. No. of successful PI’s implemented
• Execute departmental initiatives as advised.
• Number of cross functional desk supported during the year

Minimum Qualification

• High School or Diploma
Through understanding of ICC Rules, Local laws and legal risks, trade documentations. Shipping terms and standard operating procedure of the bank.

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Minimum Experience & Skills

• Minimum 2- 3 years of experience in Trade finance with hands on experience in all trade finance products
• Thorough understanding of ICC Rules, local laws and legal risks, trade documentations, shipping terms and standard operating procedures of the bank.
• Hands on experience on Core Banking Solutions
• Good communication, presentation, and analytical skills
• Specialisation in own area of work and working knowledge of all Trade products
• Conversant with MS Office and other Analytical tools.